Receptionist / Front of House Associate Newcastle upon Tyne, England
Job description
Grey Street Hotel is our beautiful 4 star boutique hotel in the heart of Newcastle City Centre and we are recruiting for a friendly, enthusiastic and hard working person to join our hotel reception, porter and events team.
This role will involve providing an exceptional level of guest care, complying with all reception and reservation standards and maximising all sales opportunities for the venue.
Please be aware shift patterns will vary between 7am - 3.30pm and 2.30pm - 11pm shifts and an estimate of 3-4 shifts per week are required but flexibility is essential.
Other Responsibilities will include:
- Delivering exceptional service and guest satisfaction, handling guest feedback professionally and within Company standards.
- Performing all reception, concierge and reservation duties to the required Company standard.
- Complying with Company audit and accounting requirements.
- Reporting any maintenance problems, and ensuring they are rectified, specifically in relation to the comfort of guests and issues of Health and Safety.
- Promoting a helpful and professional image within the department, ensuring full co-operation is given to colleagues in other departments.
- Ensuring security of keys and cash at all times.
- To be involved in any sales and marketing initiatives, including social media.
- Dealing with guest requests quickly, professionally and to company standards
- Assisting with set up and running of meeting and events as required
Customer service experience is desirable, but full training will be given.
The successful applicant will receive competitive remuneration and access to our company benefits package.
They will also benefit from supported job development in a growing company, one of the North East’s leading leisure companies.
Applicants chosen to progress to the interview stage will be notified within 14 days of the application. If you haven't heard from us by this time unfortunately we will not be taking your application any further. Do to the high number of applicants expected we are unable to respond to everyone individually.
Job Types: Full-time, Permanent, Zero hours contract
Salary: £10.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Newcastle upon Tyne, NE1 6AE: reliably commute or plan to relocate before starting work (required)
Work Location: In person
