IAG Project Planner Heathrow, England
BT
Full Time
Heathrow, England
35613 GBP ANNUAL Today
Job description
IAG Project Planner
Job Req ID: 19788
Posting Date: 21 Jul 2023
Function: Customer Service
Location:
Vanguard Way, Heathrow Airport, United Kingdom
Salary: £35,613
Job Req ID: 19788
Posting Date: 17/8/2023
Function: Field Services
Location: Heathrow, London
Salary: £35,613
Why this role matters
As the IAG Project Planner you will be managing voice (telephony) requests, ranging from setting up the telephony requirements for new sites right up to the cessation of voice circuits and everything in between. This role is technical and hands-on. You will be expected to work with customers to meet their business requirements, arranging for all projects and requests to be completed efficiently. You will be based at the customer site (Heathrow) throughout the week, where you will support British Airways Voice Services. As part of this role, you will become apart of a tight-nit and supportive team of engineers. You will be surrounded by various disciplines, like Data and Networking, whom you can also learn and develop from . As well as this, there may be opportunity to travel, both nationally and internationally.
What you'll be doing
- Telephony configuration, mostly Cisco Call Manager.
- Undertake and update project documentation.
- Manage third party suppliers.
- Work closely with colleagues and wider BT teams.
- Manage customers to obtain their full requirements, support their change requests, and recommend solutions.
The skills you'll need
- Cisco Call Manager Experience is mandatory.
- Customer service skills, so you can affectively explain issues / solutions to non technical customers.
- Strong capacity to self-organise and manage your time.
- Logical thinking and problem solving.
- Prior experience with other telephony solutions.
Please reach out to me directly if you have any queries or concerns regarding this role: [email protected].
Benefits
- 22 days annual leave + bank holidays
- Generous pension scheme
- BT share plan
- Discounted BT products, including TV, Broadband and Mobile.
- World-class training and development opportunities
- Flexible benefits, tailored to you
Why BT?
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
