receptionist Burnley, England

Yorkshire Street Medical Centre

Full Time Burnley, England 12.860096153846154 - 10.5 GBP HOURLY Today

Job description

Yorkshire Street Medical Centre
Job Description – Receptionist

Job Title: Receptionist
Responsible to: Practice Manager
Job Purpose: To provide effective front desk contact for patients and visitors. To direct patient enquiries to the most appropriate service.

We are looking for a medical receptionist/administrator to join our busy but friendly reception team. Ideally the successful candidate must have experience of general practice and/or of working in a busy administrative environment.

We require someone who possess excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.

We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.

22.5 hours per week (8-12.30, 8.30-1.00, 1.30-6.00 or 2.00-6.30pm on a rota basis)

Holidays: 25-33 days* plus bank holidays

(*depending on prev. NHS employment)

Duties and Responsibilities

Telephone Duties

1. Making appointments and navigating patients to the most appropriate providers

2. Taking requests for prescriptions

3. Conveying messages both internal and external

4. Assisting with patient/visitor enquiries

5. Dealing with Home visit requests

6. Deal with general enquiries

7. Contacting other providers

Reception Duties

8. Register new patients and temporary residents

9. Greet and direct patients and visitors

10. Care navigation and appointments

11. Processing prescriptions requests

12. Ensure outstanding queries are explained and handed over to next shift, as necessary

13. Respond to needs of doctors and nurses during surgery

14. Collect payments from patients for non-NHS services

15. Deal with general enquiries

Filing
16. General filing and scanning and photocopying

Prescriptions
17. Dealing with requests for repeat prescriptions

18. Raising prescriptions as per Practice protocols

19. Dealing with queries relating to repeat prescriptions

General

20. Input and extract information from Practice computer system

21. Observe health and safety guidelines and security at all times

22. Key holder responsibilities

23. Make refreshments for doctors and other team members, participate in washing up

24. Maintaining mandatory training/attending necessary training sessions

25 Maintain confidentiality of all data and information

26. Maintain professionalism of both self and practice at all times

27. Any other reasonable duties as necessary

Person Specification – Receptionist

Qualifications:

Essential: Good standard of general education
GCSE Mathematics C or above
GCSE English C or above

Desirable: AMSPAR Receptionist certificate
NVQII in Customer Care
CLAIT/other IT Qualification

Experience:

Essential - Experience of working with the general public

Desirable - Experience of reception work

Experience of working within General Practice

Skills:

Essential:

Excellent communication skills (Written and Oral)
IT skills
Clear, polite telephone manner
Time Management and the ability to work to deadlines
Problem solving skills
Interpersonal skills

Behaviours:

Essential: Smart, polite and confident
Planning and organising
Performing under pressure
Adaptability
Using initiative
Team working
Self motivated
Flexibility
Confidentiality

Knowledge:

Desirable: Knowledge of EMIS

Job Types: Part-time, Permanent
Part-time hours: 22.5 per week

Salary: £10.50-£12.86 per hour

Benefits: