receptionist Burnley, England
Job description
Yorkshire Street Medical Centre
Job Description – Receptionist
Job Title: Receptionist
Responsible to: Practice Manager
Job Purpose: To provide effective front desk contact for patients and visitors. To direct patient enquiries to the most appropriate service.
We are looking for a medical receptionist/administrator to join our busy but friendly reception team. Ideally the successful candidate must have experience of general practice and/or of working in a busy administrative environment.
We require someone who possess excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.
We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.
22.5 hours per week (8-12.30, 8.30-1.00, 1.30-6.00 or 2.00-6.30pm on a rota basis)
Holidays: 25-33 days* plus bank holidays
(*depending on prev. NHS employment)
Duties and Responsibilities
Telephone Duties
1. Making appointments and navigating patients to the most appropriate providers
2. Taking requests for prescriptions
3. Conveying messages both internal and external
4. Assisting with patient/visitor enquiries
5. Dealing with Home visit requests
6. Deal with general enquiries
7. Contacting other providers
Reception Duties
8. Register new patients and temporary residents
9. Greet and direct patients and visitors
10. Care navigation and appointments
11. Processing prescriptions requests
12. Ensure outstanding queries are explained and handed over to next shift, as necessary
13. Respond to needs of doctors and nurses during surgery
14. Collect payments from patients for non-NHS services
15. Deal with general enquiries
Filing
16. General filing and scanning and photocopying
Prescriptions
17. Dealing with requests for repeat prescriptions
18. Raising prescriptions as per Practice protocols
19. Dealing with queries relating to repeat prescriptions
General
20. Input and extract information from Practice computer system
21. Observe health and safety guidelines and security at all times
22. Key holder responsibilities
23. Make refreshments for doctors and other team members, participate in washing up
24. Maintaining mandatory training/attending necessary training sessions
25 Maintain confidentiality of all data and information
26. Maintain professionalism of both self and practice at all times
27. Any other reasonable duties as necessary
Person Specification – Receptionist
Qualifications:
Essential: Good standard of general education
GCSE Mathematics C or above
GCSE English C or above
Desirable: AMSPAR Receptionist certificate
NVQII in Customer Care
CLAIT/other IT Qualification
Experience:
Essential - Experience of working with the general public
Desirable - Experience of reception work
Experience of working within General Practice
Skills:
Essential:
Excellent communication skills (Written and Oral)
IT skills
Clear, polite telephone manner
Time Management and the ability to work to deadlines
Problem solving skills
Interpersonal skills
Behaviours:
Essential: Smart, polite and confident
Planning and organising
Performing under pressure
Adaptability
Using initiative
Team working
Self motivated
Flexibility
Confidentiality
Knowledge:
Desirable: Knowledge of EMIS
Job Types: Part-time, Permanent
Part-time hours: 22.5 per week
Salary: £10.50-£12.86 per hour
Benefits:
- Free parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 25/08/2023
Reference ID: YSMC03.23
