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business analyst Roanoke, VA

Delta Dental Plans Association

Full Time Roanoke, VA 95313 - 69848 USD ANNUAL Today

Job description

Position Summary:

The Business Analyst is a critical member of Operations, responsible for identifying the need for process improvements, system changes, and system enhancements including developing new desk procedures needed and training of the staff on the changes. This individual must be comfortable working with both business and technical resources on a daily basis, and is responsible for working with IT resources on system bug fixes and enhancements related to all areas and facets of Operations, including the writing, submitting, and testing of Service Requests and Help Desk tickets.

Responsible for identifying and researching system problems
Works with IT resources to develop requirements to resolve issues or make enhancements
Submits Help Desk tickets or Service Requests as needed to resolve issues or make enhancements
Test and approves for release to production fixes and enhancements to the system
Documents changes in the form of procedures and trains staff as needed of new desk procedures, including any training related to new client(s).
Responsible for identifying group/client benefits
Communicates changes or problem areas to management
Identifies gaps in client’s current process
Works with external client and IT resources to facilitate any new business system changes or enhancements
Assists client with testing and system setup
Assists with and plays major role in special projects related to Operations
Responsible for updating and distributing complex spreadsheets with minimal errors to necessary individuals and departments on a regular cadence
Plays a significant role during internal and external audits (DDPA, SOC I, SOC II) in providing documentation and researching any findings
Work is performed in a team setting with multiple priorities and tasks, often under time pressure
Excellent customer service skills required for frequent contact with group administrators, agents and consultants, and internal clients
Must be able to read complex written materials
Must be able to write and follow complex verbal and written instructions
Must have the ability to use an intermediate level of decision making and reasoning to make decisions and solve problems
Maintain confidentiality and professionalism – the Business Analyst is frequently exposed to confidential information
Develops queries and reports using database tools
Acts as liaison to IT resources on database activities
Provide support and answers questions for other Operations team members as needed
Works on special projects and initiatives related to benefits, commission process changes, process improvement measures, and others which may affect Operations
Provides support and cross-training to Operations Managers as needed
Other duties as assigned

Qualifications/Education/Experience:

Associates Degree with a Bachelors Degree preferred
Minimum 5 years experience within insurance industry
Knowledge of and experience with a computer systems and interfaces
Excellent verbal and written communication skills
Ability to manage multiple tasks simultaneously in a fast paced environment
Self motivated, with a history of meeting or exceeding goals
Excellent organization and project management skills
Familiarity with internal and external audits is preferred
Strong analytical and creative problem-solving skills required
Excellent interpersonal communication skills are required, including ability to express oneself effectively and professionally through written and verbal communication.
Must possess good organizational skills and be able to handle multiple tasks with varying priorities

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. Use of hands is required for such technological devices such as a computer, telephone, blackberry and others. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee will be required to travel (sometimes long distances) to attend required meetings.
Work environment: The work is limited to the office environment with occasional trips to other office facilities or locations necessitating walking outdoors or driving. The noise level in the work environment is usually minimal.

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