Receptionist Auchterarder, Scotland
Job description
Wyndham Duchally Country Estate is set in beautiful Perthshire and is the ideal base for short breaks and overnight stays in Scotland. Our resort comprises of 55 Self Catering Lodges, 9 Hotel Rooms and a range of onsite facilities nestled within 27 acres of parkland.
Creating that warm and welcoming first impression all starts at reception and if you are passionate about creating memorable holiday experiences for guests, then this may just be the perfect role for you! We are looking for an energetic, enthusiastic and passionate team player to come and join our friendly and hard working reception team.
As a Full-Time Receptionist, you will strive to exceed guest expectations through attentive service and a warm and friendly approach. If this sounds like you then we look forward to hearing from you!
What are some of the key tasks in the role?
- Greet every guest with a warm welcome.
- Ensure maximum guest satisfaction from check in through to check out.
- Check in guests in an efficient and friendly manner. Directing the guests to the correct room/lodge and issuing the correct keys.
- Check out guests at end of stay. Settle any remaining balance by cash or card transaction.
- Handles all guest interactions with the highest level of hospitality and professionalism. Interaction with guest will be in person and by phone.
- Utilise a variety of computer systems including Opera Cloud and Microsoft.
- Follow all resort health and safety policies and procedures.
- Accepts reservations, changes and cancellations.
- Can answer guest calls and direct them appropriately.
- Send an email handover at the end of shift to pass on information to other staff. Run a shift report to ensure all transactions balance.
Will be required to work all shifts, including early mornings, afternoon, late evenings and weekends.
Skills and Abilities:
- Excellent guests focus and passion for hospitality
- Strong planning, organisational and administrative skill
Job Types: Full-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Licence/Certification:
- Driving Licence (required)
Work Location: In person
