Administration Support Officer - Waste Services Stowmarket, England
Job description
- Babergh and Mid Suffolk District Councils - Stowmarket, IP14 5AT
- £22,369 - £25,409 per annum (pro rata for part time)
- Full Time, 37 hours per week (8.45am - 5pm, Monday - Friday)
- Permanent
Full time, part time and job share opportunities will be considered.
What we are looking for
We are looking for an Admin and Technical Support Officer to join our team in Waste Services and share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About the role
As part of the councils’ Waste Services team, the role will involve both administration and customer service duties.
You will be responsible for responding to a wide variety of waste-related enquiries via phone, email and in person.
The position also involves general office duties and data entry, including processing requests and payments for services using our specialist systems.
About you
You would be required to demonstrate:
- excellent customer service skills in order to resolve queries and complaints at first point of contact
- the ability to successfully communicate with a wide range of customers via phone, email and in person
- have the confidence and diplomacy required to relay difficult or sensitive information to customers
- accurate data entry, with good attention to detail
- the ability to multi-task and prioritise workloads, in order to cope with unexpected high demand
- good telephone and IT skills, with a knowledge of Microsoft Office products
- experience of working in a customer-orientated service is desirable.
About us
Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view 'The best things about working for Babergh and Mid Suffolk District Councils (youtube)' to find out what our employees say about working for us.
Our ways of working
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
For more information
If you wish to discuss this role, please contact David Adkins, Waste Services Admin Team Manager on (01449) 724736 or: [email protected]
Closing date: 5pm, 12 July 2023.
Please read the Job and Person Profile and Addendum to Job and Person Profile before applying for this job opportunity.
Please ensure that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
In your application, please ensure your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Promoted as FJ (Featured Job) on Suffolk Jobs Direct.
