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Guest Excellence Host- Call Centre Advisor

Get on track for a summer of ride-iculous fun! Are you a fan of theme parks? Do you know your Wickerman from Nemesis? Then keep reading to hear about an opportunity where FUN is in the job description!

ABOUT THE ROLE

We are currently recruiting for Guest Excellence host – Call Centre Advisor, to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

We are recruiting for Call Centre Hosts to join our Alton Hub! This role consists of delivering world class customer service through: phone calls, social media, live chat, emails and review sites:

What will you do?

• Respond to pre-visit enquires and post-visit feedback via all platforms to the highest quality and in a timely manner.
• Take ownership of feedback and suggest ideas to enhance the guest journey.
• Delivering personalised and memorable experiences to guests.
• Working in a fast-paced call centre environment.

Following your application, a member of our team will be in touch via email to arrange an interview here at our Alton Towers Resort- you could be delivering magical experiences in less than 7 days’ time!

We are offering both part-time and full-time roles offering flexible working hours.Keep scrolling to see more of our fantastic benefits!

BENEFITS
We’re a fun, friendly and unique environment in which you are guaranteed to meet like-minded people and have fun! Our benefits include:

• Merlin Magic Pass

Your magic pass will give you, your friends and family free admission to all our Merlin attractions worldwide, this could be worth over £1000!

• Accessible transport link

We offer a bus service to resort, You can access our bus timetable on our Alton Towers job page.

• Flexible Scheduling

We offer various shift pattern and flexibility around scheduling; specific requests can be made at interview, and we will always ensure we’re as accommodating as can be.

• Access to exclusive employee events and incentives

We have a yearly calendar offering many different employee actives plus opportunities to win many exciting prizes throughout the year, not just this but you will also receive access to our exclusive employee events where you can preview our yearly events such as Scarefest & Oktoberfest before any of our guests!

• Holiday Pay

In every role working with us you will receive holiday pay, the amount with differ dependant on the role and working hours.

• Fantastic progression and development opportunities

At Alton Towers we believe in opportunity for everyone, we have a Learning and development team dedicated to the progression our teams within Alton Towers, as part of this we offer some fantastic apprenticeship opportunities you access while an employee here with us plus performance reviews every six months to highlight how we can further develop you.

• Employee discounts

We offer discounts off many retails through Perks at work, plus you have 40% discount on LEGO and 25% discount in our retail shops and restaurants.

• Pension Scheme

If eligible you will be enrolled onto our company pension scheme.

LET’S TALK ABOUT YOU!

You'll need to be enthusiastic, outgoing, approachable, and confident.

• Confidently communicate to guests in both pre-visit enquiries and post-visit feedback.
• Work in an efficient and effective manner both alone and in a team situation.
• Highly motivated and focused on meeting targets.
• Experience in a customer-focused role or a passion in guest service.
• Basic computer skills.

Operational Hours:

Monday to Sunday 08:30-16:30 (Off-Peak)

Monday to Sunday 08:45-17:15 (Peak/Special Events)

This role can be either full time or part time, fixed term, from February 2023 until November 2023, working weekends and bank holidays as required.

We offer flexible opportunities, in a totally unique environment.

Does this sound like something you would be interested in? We want to hear from you!

MEET THE TEAM

“It is not so much a team, it is a family, it is absolutely brilliant”

“Of all the jobs I have had, there is no where I would rather be than Alton Towers”

View our latest role on our Careers page as a Resort Champion, if you want a little bit of everything and think you can multi-skill into different department this could be for you! You will also earn an extra 50p per hour in this role!

Why Alton Towers Resort?

We’re guessing you’ve probably heard of us… but what you don’t know is what the Alton Towers Resort family lifestyle is about. We provide laughter, smiles, shrieks and screams every day. We delight families, we terrify grown men, and we excite the adrenaline junkies that venture to our abode. There may be a lot of us, but everyone matters at Alton Towers Resort and here new colleagues quickly become old friends. We encourage each other, we provide new opportunities to learn and develop, and we celebrate our successes with many employee events and activities!

Everyone Matters at Merlin

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

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