Receptionist London, England
Job description
Are you passionate about the hair industry? Do you have excellent customer service skills and a friendly, welcoming demeanor? We are currently seeking a dedicated and customer-oriented Salon Receptionist to join our team at Williams and Rice,
Position: Salon Receptionist Location: Chelsea
Responsibilities:
Greet and welcome clients as they arrive at the salon with a friendly and professional demeanor. Provide exceptional customer service by addressing client inquiries, concerns, and requests in a timely and efficient manner. Schedule appointments for clients, coordinating with salon staff to ensure efficient workflow and minimize wait times.Maintain a clean and organized reception area, ensuring it is presentable at all times. Manage salon phone calls, emails, and other forms of communication, promptly responding to inquiries and providing accurate information.Process payments for services and retail products using the salon's point-of-sale system. Assist with retail sales, offering product recommendations and providing information about various beauty and wellness products. Maintain and update client records and ensure client confidentiality is maintained at all times.Collaborate with salon staff to ensure a smooth and seamless salon experience for clients.
Requirements: Previous experience in a customer service role, preferably in a salon, spa, or hospitality environment.
Excellent interpersonal and communication skills, with a friendly and approachable demeanor.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Proficient computer skills, including experience with scheduling software, point-of-sale systems, and basic office applications.
Knowledge of beauty and wellness products and services is a plus.
Professional appearance and grooming.
Flexibility to work evenings, weekends, and holidays as required.
How to Apply: If you are enthusiastic about the Hair industry and thrive in a customer-centric environment, we would love to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience to [email address].Note: Only shortlisted candidates will be contacted for an interview.Join our dynamic team and be part of a salon that values exceptional customer service and strives to create a positive and memorable experience for every client. We look forward to welcoming you to our team at Williams and Rice.
Job Type: Part-time
Part-time hours: 16 per week
Salary: £11.00-£13.00 per hour
Benefits:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
