Find More Than 10K+
United Kingdom Jobs

Administrative Officer

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Some need-to-know information.

• This vacancy is using Success Profiles, and will assess your Behaviours

• How to Apply , Civil Service Careers (civil-service-careers.gov.uk) provides advice and tips on applying for roles in the Civil Service

Stages for applying See Candidate Pack for fuller details about each stage.

Stage 1 – Complete eligibility section of the application form

Stage 2 - If eligible, you will be invited to complete The Customer Service Skills Test.

If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 20 February 2023. If you fail to complete the online test and written application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.https://www.gov.uk/guidance/preparing-for-the-customer-service-skills-test#taking-the-test

Stage 3 - If you successfully pass the test, you will be invited to complete your application using one behaviour which will comprise of 250 words on Level 1 Managing a Quality Service

Please note depending on the volume of applications we may choose to invite those who pass the skills test straight to interview and dispense with the sift stage. For this reason, the timeline for post Skills Test is subject to change depending on the approach we chose to take.

Stage 4 - The interview process:
This will consist of three behaviour based questions based on the three behaviours listed above which will last approximately 30 minutes. Further details regarding the process will be included in the invite to interview.

Behaviours

We'll assess you at Level 1 against these behaviours during the selection process:

• Managing a Quality Service - Sift (in the event or large number of applicants) / Interview
• Communicating and Influencing – Interview
• Making Effective Decisions – Interview

Who to contact.
If you have any questions about applying for this role please contact: [email protected]

Proposed Sift and interview dates:

Sift Period – 21 to 27 February 2023

Interviews if Sift Undertaken – 14 to 20 March 2023

Interviews if Sift not Undertaken – 06 to 10 March 2023

Please note: If you will not be available to attend an interview within these dates please do not apply as we have no capacity to hold interviews outside that period.

Reasonable Adjustments:

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further information:

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

If successful but not transferring from another Government Department, in order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing

[email protected] stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.

Important:
If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants who transfer into DWP from another Government department or organisation, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Assuming DWP’s terms & conditions may result in a change to your entitlements e.g. leave. Please contact the vacancy holder if you have questions regarding DWP terms & conditions.

The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission