Receptionist Penrith, England
Westmorland Hotel
Full Time
Penrith, England
11.6 GBP HOURLY Today
Job description
You will be the warm and welcoming face of our hotel, making each customer feel part of the family. With a friendly smile and attention to detail you will make sure each interaction with our guests is efficient and calm, leaving a positive impression.
Your responsibilities;
- Greeting and checking-in and out guests ensuring each and every one of your guests has a positively memorable experience each and every time they visit
- Making room reservations and responding to customer queries either face to face, by telephone or online in a timely and considerate manner
- Constantly finding innovative ways to put a smile on your customers face. It could be as simple as offering to book the best table in our restaurant or it could be upgrading the room of a guest who has stayed with us 5 times in the last 12 months.
- Carryout thorough checks of future bookings to ensure booking system is accurate and matches local paperwork
- Balance cash and credit card payments
- Be the main point of contact between guests and the rest of the hotel team
Westmorland Hotel
www.westmorlandfamily.com
Penrith, United Kingdom
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Public
