Receptionist Newbury, England
Job description
We are creating an amazing opportunity for someone to work within the council whose main qualities are warmth, kindness and a desire to learn.
We are looking for someone:
- to provide a front-line customer-focused service meeting and greeting customers
- to provide and consistent and efficient front line service to our visitors to the offices
- to record and respond to queries and service requests, escalating as necessary
The successful candidate will also need to be able to self-organise, manage difficult situations and recognise when help is needed and to be able to direct and signpost to the appropriate service area.
Our main focus for this role is mainly on personal qualities rather than formal qualifications.
As part of Customer Service Team, we recognise the need to support and develop everyone to their full potential either by internal training or accessing apprenticeships.
Please read our job description and person specification, and apply if this is something you would like to pursue.
Working hours: 37 hrs: Monday to Thursday 8:30-17:00 and Friday 8:30-16:30. We are ideally looking to offer the successful candidate the full number of hours advertised but will consider the role in a Job Share format.
West Berkshire Council offer excellent employment benefits such as flexible working, access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of local discounts and much more. You will also be entitled to a generous annual leave entitlement of 27 days per annum rising to a maximum of 32 days.
For an informal discussion, please contact Paula Tennent, Customer Services Manager, on 01635 503818.
You will be notified by 12th July 2023 if you have been shortlisted for 1st stage telephone interview which bill be held on 18th July 2023.
Successful candidates with then be invited to an interview in person on 25th July
Equal Opportunities
The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
Please complete an online application form.
Where possible please use Google Chrome as your preferred internet browser to complete your online application form. This system no longer supports the use of Internet Explorer as a browser which will cause issues when trying to submit your application.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
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