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Job description

VIVE Hotel is looking for an experienced receptionist

Vive Hotel Receptionists undertake a range of activities in a typical working day, and their duties include but are not limited to:

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Skills and Qualifications

A successful Hotel Receptionist candidate needs to be able to deal with a range of different situations calmly and practically. They will also have various prerequisite skills and qualifications that include:

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

Job Types: Full-time, Permanent

Salary: From £10.50 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Hastings: reliably commute or plan to relocate before starting work (required)

Experience:

• hotel reception (required)

Work Location: In person