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PART TIME VETERINARY RECEPTIONIST
VETS4PETS NORWICH HALL ROAD
We are looking for a positive, enthusiastic and passionate Receptionist to come and join our wonderful team of vets, nurses and support staff.
We are one of 3 Vets4Pets practices in Norwich and although we are situated inside Pets at Home we are individually owned and run.
Norwich lovely city to live and work in with what we think of is the right mixture of city and countryside. We are 30 mins from the beach, 15 mins from the broads yet only 5 minutes drive away from the city centre. In Norwich City centre we have an amazing array of shops for those that enjoy their retail therapy. We also have a wonderful cathedral and some beautiful architecture that you really should visit if you can.
We have a supportive, experienced team and across the Norwich group with certificate holders in surgery and ophthalmology and four other vets currently studying for certificates. We have a brand-new ultrasound, digital x-ray, dental x-ray, endoscopy, tonometry, slit lamp, multi parameter units for both theatres and full in-house lab.
Both practices are very busy small animal first opinion practices.
We are situated inside the Pets At Home Store and are lucky enough to have access to a large area of free parking. We have a variety of shops next to us including The Range, M+S Food, Starbucks, Next, Sainsburys and a Gym.
Our Joint Venture Partner Stephan Martini has a love of orthopaedics and surgery and regularly does Cruciate and Patella repairs along with fracture fixations.
We have 4 consulting rooms, a theatre, prep room, imaging room, dog and cat wards, isolation and lovely new reception area with separate cat and dog waiting areas.
We have a varied caseload with the ability to work up cases in house and clinical freedom to do so. We are always looking to improve our standards with regular clinical meetings, journal club and CPD. We are always striving to improve our work life balance and the mental health of our team.
We have recently appointed a mental health first aider and are implementing the BVA good workplace guide.
What we are looking for:

• A part time receptionist.
• Someone already confident with face to face customer service.
• Positive team player.
• Organised and structured
• Good ability to manage time well.
• Passionate and the willingness to provide excellent client care.
• 1:4 weekends (Saturday 9am-6pm and Sunday 10.30am-4.30pm)
• 2 x 5.5 hours shifts during the week (hours ranging from 8.15am – 7.30pm.
• No Out of Hours
• Great communication skills.
• Great customer service skills.

What we can offer:-

• A positive, happy and supportive working environment.
• Salary starting at Living Wage then increasing to £11.10 / hour after 1 years service.
• A wonderful team of 4 vets, 4 RVNs, 2 students RVNs and lots of support staff.
• Zero tolerance policy on inappropriate behaviour and language from clients and staff.
• Good work life balance
• Strongly promotes recycling
• Clear job descriptions and expectations
• Competitive salary scale appropriate to experience
• Regular pay reviews
• Regular career development reviews
• Free In house Learning and Development CPD Portal
• Encourage feedback and ideas to move the business forward
• Companion Pension Scheme
• 20 % veterinary staff discount and 20% Pets At Home staff discount
• 5 weeks holiday per annum, increasing to 6 weeks after 1 full years’ service(Jan-Dec).
• Your birthday off as an additional days holiday (or within a month of that date)
• 1 weeks full pay sick pay after 1 full years' service increasing with length of service(Jan-Dec)..
• No OOH
• Exclusive colleague discounts including High Street retailers and restaurants.