receptionist Shoreham-by-Sea, England
Job description
We are looking for a polite, enthusiastic and motivated individual to come and join our busy reception team, within the Ophthalmology Department.
You will need to work under pressure, be a team player and be able to prioritise your workload.
The Successful candidate will have excellent communication skills and be able to multi-task. If this sounds like the job for you, we welcome your application.
Please note previous applicants need not apply.
Provide a professional service that ensures high standards of Patient Care. The post holder is expected to provide administrative and reception support for all areas of the department and provide help and advice to others when necessary to ensure Patient Care is maximised at all. To provide a comprehensive reception and appointment service at one of the designated reception areas covered by the Outpatient reception team.
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSx we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSx, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Undertake reception duties including the registration of Patients and to ensure the production of any relevant paperwork.
To direct Patients to the correct area of the department as appropriate
Undertake the booking of appointments.
Handle enquiries from whatever source in an appropriate, timely and courteous manner.
Become familiar with and maintain detailed knowledge of all office procedures
To be aware of the emotional state of Patients / relatives and take appropriate action as necessary
Scan & upload paperwork to Evolve
Booking urgent appointments
Dealing with emergency referrals
Collecting notes from clinic rooms
Taking notes back to Medical Records
