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Job description

The successful applicant will have experience of working in multi-disciplinary healthcare teams, excellent communications skills and a strong aptitude for change. Previous experience of working in an outpatients’ setting is desirable.

(Band 3) Receptionist – Permanent, full-time (Monday-Friday, 37.5 hours a week)

An exciting opportunity has arisen for a proactive, dynamic individual to join our Outpatient Reception Team at the Royal National Throat Nose and Ear and Eastman Dental Division. We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality outpatient service.

The post would involve working on the reception, checking-in patients and booking their follow-ups as well as providing support to the overall smooth running of day-to-day outpatient clinics. This is a fast-paced role with scope to develop your patient engagement and time management skills.

There will also be shift-work involved in this role, and the successful candidate will work rotationally on the early shift (8:00-16:30), middle shift (8:45-17:15) or late shift (11:00-19:30). If you have some of the essential criteria and a can-do attitude, we would like to hear from you.

For further details, please contact Zaid Ahmed – Outpatient Service Manager. 07890 035 703 / [email protected]

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.