receptionist Cockermouth, England
Job description
RESPONSIBLE TO:Reception Manager
HOURS OF WORK: 21 hours over 3 days (Shifts) (part-time)
JOB TYPE: Permanent
SALARY: £10.42 per hour
STATEMENT OF PURPOSE:
A rare opportunity to join our well-established front office team. Working 20 hours over 3 days (including weekends and Bank holidays), the ideal candidate would need to be able to work a combination of early and late shifts on reception. Experience in a similar role using hotel reservations software Rezlynx and Microsoft packages is essential. The job holder would need to have substantial experience in hotel operations at 4-star level and have excellent customer care skills.
KEY RESPONSIBILITIES
· Maximising guest’s satisfaction.
· Deal with all telephone enquires in a polite and effective manner.
· Ensure that excellent customer care is promoted throughout the department.
· Ensure the reception department work to the Standard Operating Procedures.
· From initial phone call, reservation, confirmation, check in, stay and check out.
· Ensure that correct information is available for each department within the hotel.
· Deal with any customer requests as appropriate or pass to the relevant department.
· Maximise room occupancy.
· Maximise room rate.
· To ensure the Trout Hotel comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation
· To promote a safe, healthy and environmentally secure environment.
· Attend training sessions and training activities as requested.
· Any other reasonable request of line manager.
Job Types: Part-time, Permanent
Part-time hours: 21 per week
Salary: £10.70 per hour
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work Location: In person
