Receptionist London, England
Job description
Location: Mayfair, London
Work Schedule: Full-time or part-time (Tuesday - Saturday)
Starting date: Immediately
Position Overview: Pollen Street Social, a leading culinary destination that opened its doors in April 2011, is seeking an exceptional Receptionist to join our dynamic team. Renowned for receiving a Michelin star within a mere six months of its inception, along with accolades such as 5 AA Rosettes and a ranking of no.4 in The Good Food Guide's best UK restaurants, Pollen Street Social embodies excellence in both cuisine and hospitality. As a Receptionist, you will be the face of our vibrant and social establishment, playing a pivotal role in delivering impeccable guest experiences within an informal and welcoming environment.
Key Responsibilities:
Guest Communication:
- Embrace our tradition of warmth and professionalism, extending a heartfelt welcome to all guests upon arrival.
- Uphold the reputation of Pollen Street Social by delivering exceptional first impressions and a genuine hospitality experience.
- Demonstrate a comprehensive understanding of our menus, events, and services, providing accurate and engaging information to guests.
- Respond adeptly to guest inquiries, requests, and concerns, ensuring their needs are met beyond expectations.
Reservations:
- Demonstrate mastery in navigating our reservation system, skilfully managing bookings, and optimising table assignments to orchestrate a seamless dining experience.
- Collaborate closely with our restaurant team to synchronise reservation operations with overall guest service goals.
- Tackle challenges that may arise during guest visits with a proactive and solution-oriented mindset, working collaboratively with colleagues to deliver resolutions.
Skills & Experience
- Prior experience in a high-end restaurant or luxury hotel as a receptionist or in a similar guest-facing role. Familiarity with the specific demands of upscale dining establishments will be a significant asset.
- Clear and effective communication is essential, not only in interactions with guests but also with other staff members.
- Attention to detail and organisation that aligns with the Restaurant's commitment to excellence.
- Maintaining a professional and polished appearance.
Benefits
- Competitive Remuneration.
- 28 days annual leave - increasing with length of service.
- Excellent Career development opportunities - including the opportunity to progress in our venue outside the UK (Dubai, Mykonos, Shanghai, Switzerland).
Working Conditions
Immerse yourself in the lively and fast-paced ambience joining the Pollen Street Social family as a receptionist. Contribute to the legacy of culinary artistry and hospitality excellence that has garnered Michelin acclaim and prestigious awards. Embrace the opportunity to create cherished memories for our guests within a formal and social setting that mirrors the vibrancy of our cuisine.
If you are interested in this role, please apply now by sending an up-to-date copy of your CV.
We will recruit the first suitable applicants, so apply early as we may close earlier. In the event of a successful application, we will contact you to arrange an interview.
Job Types: Full-time, Part-time
Salary: From £29,000.00 per year
Benefits:
- Company pension
- Employee discount
- Sick pay
Ability to commute/relocate:
- London, W1S 1NQ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: RECEPTIONIST
