Find More Than 10K+
United Kingdom Jobs

Job description

The Facilities Department at The Royal Marsden is looking for a full-time Front of House Receptionist to greet customers at our Chelsea site.

The successful candidate would have excellent communication skills, a professional and relaxed demeanour with a strong ability to multi-task, working varied shift patterns.

You will be required to demonstrate tact and diplomacy when dealing with patient and staff related issues.

You would need to be flexible as there may be occasions when you are required to work additional hours outside of your core hours to ensure the service is covered.

• To provide a point of contact for the staff and patients across the Trust requiring the support and services of the wider Facilities Directorate, and to assist members of the Facilities Directorate with a range of administrative and clerical support.
• To act as a point of contact for enquiries from patients, staff and visitors and deal sensitively with any matters that may arise and ensure that urgent matters are drawn to the attention of relevant staff quickly and accurately.
• To provide cover of both Reception and Wallace Wing Desks as and when required.
• The Post holder will be required to work across Trust sites to best provide support to the Facilities Directorate and the wider organization, but it is largely anticipated that the primary base will be at Chelsea. The post holder would be expected to cover at both Reception and Wallace Wing Desks as and when required.
• Whilst workload will largely be determined by direct line management, (Reception Supervisor), the Receptionist will at times take instruction from members of the Facilities Directorate for tasks consummate with this job description.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Dealing with enquiries from patients, visitors, and staff in an efficient and polite manner.
• Ordering taxis for Patients, Staff and Departments.
• To ensure that the Main Reception and Public areas surrounding the Department are kept clean and tidy at all times.
• Check and Manage Approved Visitor/Carer lists following the current Trust procedure.
• To take responsibility for all incoming general enquiries and tasks received into the Facilities Directorate and ensure those enquiries are dealt with in the most appropriate way.