Call Handler Newcastle upon Tyne, England
Job description
WHO ARE WE?
We’re innovators and we’ve made big changes in our industry!
Employing over 500 teammates across the country, we’re the UK’s largest property auctioneer, market leader in online auction and the pioneers of the UK’s first end-to-end onboarding and sales progression platform.
OUR PROMISE TO YOU
Working in our team, you have the freedom to shape your career, be an innovator and be proud of the work you do. From auction and conveyancing specialists, to tech, sales and marketing roles, we can help you find and grow your Super Future.
Not only will you enjoy a great benefits package, career progression opportunities and flexible hybrid working as standard, you’ll also benefit from learning and working with some of the most talented and passionate people in the sector.
We’re built on values that drive us, our decisions, our behaviour and everything inbetween.
Think you’ve got what it takes?
iam Effective. iam Customer Focussed. iam Pioneering. iam Collaborative
YOUR ROLE
As a Call Handler, you will receive incoming calls from our customers, the wider iamproperty group and also our partner agents, insuring to deal with all calls in an effective and professional manner, whilst being a real ambassador for the business.
What you’ll be doing:
- Take incoming calls from various channels across the Group in a professional manner and liaise back to the relevant person/department accurately.
- You will manage your time effectively to enable you to provide an excellent service.
- You will be enthusiastic in delivering our key objectives at every opportunity.
- Have a keen eye for detail and report any issues that are brought to your attention regarding money laundering, or anything that could potentially lead to a customer compliant.
- You will be a team player and be happy to assist with the wider team when required.
GOT SKILLS?
What are the top things you’ll bring to the role?
- Previous experience in a similar position
- Excellent communication skills and telephone manner
- The ability to be proactive and take initiative
- A good knowledge of Microsoft office packages
- Attention to detail
WHAT NEXT?
Does this role sound perfect for you? We would love to hear from you! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more.
Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!
Job Types: Full-time, Permanent
Salary: £20,500.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Work Location: Hybrid remote in Newcastle upon Tyne
