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Job description

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols
• Pulling/filing notes for surgery and update as necessary
• Daily franking of post
• Photocopy as requested

Reception

• Receiving patients consulting with members of Practice team
• Be able to cover all reception tasks as necessary

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person
• Deal with visits requests
• Be able to book calls/appointments with out of hours services (GP+)

Computer

• Registrations of new patients – computer data entry and medical records
• Process patients change of address – computer data and medical records (have knowledge of Practice area
• Process the notes coming in for new patients
• Scanning and processing documents

Telephone

• Have working knowledge of telephone, during and after hours

Other Tasks

• Clear rooms after surgeries
• Ensure building security – have thorough knowledge of doors and window locks
• Any other tasks allocated by managers

Job Type: Full-time

Salary: £10.65 per hour

Benefits:

• On-site parking

Ability to commute/relocate:

• Red Lodge, IP28 8JZ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: REC0622