receptionist Oxford, England
Job description
The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of hotels and restaurants comprising of Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel and Quod Restaurant & Bar.
We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of our team, we are looking for an exceptional candidate who shares these values.
Duties & Responsibilities:
- Welcome our guests in a friendly and accommodating manner, by telephone or in-person.
- Be equipped with the knowledge to provide information to our guests, of all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
- Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed and that the guests’ payments are properly processed.
Requirements:
- Thrive on welcoming our guests
- Able to work under pressure
- Excellent attention to detail
- Strong organizational skills
- Be fluent in verbal and written English and have strong IT literacy
- A keen willingness to learn
- Experience in a similar 5-star, luxury hotel environment would be beneficial
We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week. You will be offered a salary of £21,840 plus non-contractual tronc (service charge), working 40 hours per week (Monday to Sunday rota).
In return we offer:
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Over time, opportunities to develop within our Company
- 28 days holiday inclusive of bank holidays per annum
- Paid day off on your birthday
- Prizes and team awards
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, and a cashback card
Eligibility to work within the UK must be proven and two references should be available on request.
Job Types: Full-time, Permanent
Salary: From £21,840.00 per year
Benefits:
- Discounted or free food
- Employee discount
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Oxford, OX1 4BJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
