Receptionist London, England
Job description
Job description
Post Receptionist (Part time - maternity leave cover)
Grade 3
Hours 25 hours per week
This job requires some flexibility; the standard hours for this position are 16.00 to 21.00. However, cover is required to be provided for colleagues on the other shifts, for example to cover for annual leave
(working from 12.00 to 21.00 which case overtime will be paid).
Occasional Saturday working may be required, for which time off in lieu or overtime will be given.
Accountable to Facilities Manager
The King's Fund is an independent charity working to improve health and care in England.
We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system; and bring people together to learn, share knowledge and debate. Our vision is that the best possible health and care is available to all.
Our values
We expect everyone who works for us to be committed to our values and to share our commitment to becoming a more diverse and inclusive organisation. Our vision, values and commitment to diversity and inclusion can be seen at: http://www.kingsfund.org.uk/about- us/our-vision-mission-and-values/our-values
Job purpose
Provides a welcoming, professional and approachable presence at Fund reception points helping visitors make the best use of the Fund and its services.
Main responsibilities
- Provides one of a number of possible first points of contacts for visitors at The King’s
Fund reception point and enquiries desk.
- Maintains up to date knowledge and information about the range of Fund products and services, in order to either answer enquiries from visitors and callers or direct them to the most appropriate member of King’s Fund staff.
- Provides directions and/or guides to next point of contact if required (including calling staff and tenants to collect visitors).
- Operates the switchboard at reception.
- Acts as the collection/delivery point for couriers and other small deliveries
- Liaises with Venue Services, Events and Leadership and Organisational Development and ensures that delegates and programme participants are quickly directed to their registration points.
- Sells publications and other products, as and when required by the Communications directorate.
- Directs IKS enquiries to the IKS reception in the Information Centre and passes the enquiries on where appropriate.
- Maintains a vigilant watch on visitors entering and leaving the building and alerts the
Facilities Support and Security Coordinator of anything suspicious.
- Issues temporary security passes to temporary staff and contractors and maintains the register.
- Manages the waiting area and ensures visitors are cared for appropriately e.g., keeping the reception waiting area neat and tidy and advising staff/tenants of visitors’ arrival.
- Monitors the office services inbox, responding to and coordinating/actioning requests as necessary.
- Coordinates and records items of lost property and deals with any enquiries relating to this.
- Coordinates the weekly rota for the Commercial operational teams and issues accordingly.
- Presents a smart professional image and always wears the King’s Fund front of house uniform (provided) when at the reception desk.
Other
- Actively contributes to effective communication within the team and with others across the Fund.
- Ensures that the organisation’s business and information systems are utilised for the benefit of the team, directorate and Fund.
- Ensures any finances related to the role are in compliance with related policies and procedures.
- Effectively contributes to project/business performance by planning, co-ordinating, delivering, evaluating and communicating as appropriate.
- Actively learns and develops to stay up to date with developments in area of expertise and to meet the changing needs of the job, team and organisation by participating in appraisal and appropriate learning activities including information security and privacy awareness.
- Encourages and supports the development of others, the team and the organisation by engaging in and contributing to the Fund as a learning organisation and to its positive culture.
- Represents the team and Fund in a professional and positive manner with both internal and external stakeholders and in doing so reflects the values of the organisation.
- Undertakes any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the Fund.
- Ensures compliance with The King’s Fund’s policies, procedures and contract of employment.
Date: January 2023
Person specification
Supporting Evidence
You must demonstrate your experiences, skills, abilities and values by giving specific examples for the criteria within the person specification.
Essential Desirable How
Tested
Training and good level of general Application
qualifications education
- Emergency First Aid
Certificate (training provided)
Knowledge good working Application
and knowledge of ICT (e.g. Interview
experience MS Office packages), and skills in using it
- customer facing experience
- enquiry handling experience
Skills and able to interpret and Interview
abilities convey information Skills test effectively
- can easily establish rapport with people
- able to resolve conflicts calmly and effectively
- able to communicate effectively in writing and via the telephone
- able to work collaboratively and sustain effective working relationships with diverse colleagues, partners and clients
- able to organise their own work and time productively.
- understands The King’s
Fund’s values and their application to this role
- has an appreciation of the work of the Fund and the contribution of this role
Personal approachable Interview
qualities willing to learn about the King’s Fund, its people, products and services
Essential Desirable How
Tested
- takes a real interest in the needs of visitors
- committed to providing a high standard of work and continuous improvement
- appreciates the value of diversity
- has a proactive approach to addressing challenges
- committed to continued learning and supporting the learning of others
- willing to accept responsibility and opportunities appropriate for the role
- has a flexible approach to their role and to change
Other
Job Types: Temporary contract, Fixed term contract
Contract length: 12 months
Salary: £25,023.00-£29,886.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 31/03/2023
Reference ID: Receptionist Evening
Expected start date: 10/04/2023
