receptionist London, England
Job description
The Grantham Practice is a busy GP practice close to Stockwell tube station.
Job description:
We are looking for a competent, Part-time Reception/Administrator, ideally with experience within NHS GP services or another similar role.
You will be working to provide much needed admin support to the multi-disciplinary team and to the management team. You will need to be able to work within a team environment but also to use your own initiative and work on your own when necessary.
You will ideally need a good working knowledge of NHS focused software, such as EMIS. You will be dealing with patients and staff, as well as outside agencies, accessing the service both on the telephone and face to face at times, therefore you will need to have good communication skills.
You will be required to:
- Be able to triage calls, directing clients/ patients appropriately to relevant personnel/ services
- Divert calls and take messages as appropriate
- Sort, review and distribute incoming internal mail
- Process outgoing mail following the procedure
- Pull, file and photocopy patient’s paper records
- Scan and attach patients’ data to patients’ electronic records
- Receive all incoming deliveries, opening and distributing accordingly
- Complete the Surgery Administration, including registrations and deductions
- Code letters
- Complete referrals to a variety of different pathways
- To understand, and be able to disseminate, health promotion information, using this to identify patients who might benefit from these services and to signpost accordingly
Therefore, the successful candidate must:
- Desirably have GP practice experience
- If not, to have experience working in another relevant patient facing role
- Be confident using the phone
- Have a good level of IT skills
- Be friendly and welcoming; patient and understanding
- Be able to follow instructions and procedures
- Have good organisation and communication skills
- Work accurately and methodically
- Be able to work with all types of people
This is a part-time position, rota’d from Monday-Friday, your hours won’t change but your working pattern. This is an opportunity to provide care that will really make a difference by working within a caring, compassionate team who truly put the patients at the forefront of their work.
Job Types: Contract, Permanent, Part-Time
Salary: £11.75-£12.50 per hour
Job Types: Part-time, Permanent
Part-time hours: 22.5-30 per week
Salary: £11.75-£12.50 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
