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Job description

Medical Receptionist

OVERALL PURPOSE:

• The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.
• To facilitate communication between patients and the Health Care Team.
• To meet targets set by performance appraisal at annual review.
• Compliance with practice health and safety requirements.

Responsibilities

Main Duties

• To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
• To answer telephones promptly ensuring that all in-coming lines are always covered.
• To comply with the practice protocol for the printing of prescription requests and queries.
• To comply with the practice procedure for the registration of new, temporary private patients and those seen as emergency or immediately necessary.
• To comply with practice protocol for the collection of results from the hospital daily and advise patients of any action/advice requested by the GP.
• To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.
• To comply with the protocols in place at the practice for the scanning and workflow of correspondence.
• To comply with the protocol for deducting patients who have moved out of the practice catchment area.
• To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
• To liaise with the Reception Manager and/or supervisors when required and follow instructions from them when necessary.
• To undertake any other duties as deemed appropriate by the Practice.
• This post may be subject to change/review. Any changes will be made following consultation with the individual, Reception Manager and Practice Manager

Job Type: Full-time

Salary: From £10.42 per hour

Benefits:

• Additional leave
• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bridgwater: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 31/07/2023
Reference ID: Medical Receptionist