receptionist Ballachulish, Scotland
Job description
Are you our next friendly, efficient and motivated Receptionist?
If you get a thrill from being the friendly face of the hotel and take pride as the first line of contact, then you'll be a great fit in our customer-facing reception team. We're looking for someone who excels at creating a fantastic customer experience. Well-presented with outstanding communication skills, you have an excellent phone manner and a passion for great service. A can-do attitude and experience working within the hospitality industry would put you in a strong position.
Your role will involve working as part of the team to deliver high quality service for all guests and visitors to the hotel, including dealing with enquiries and answering phones efficiently. You'll also be responsible for daily banking and working with our hotel booking and CRM databases. Confident and quick to learn about the hotel, you'll be confident upselling its amenities.
What we offer
- £12 per hour (equivalent to a salary of £24k - £25k per annum based on full-time hours)
- 100% service charge, up to approx £2000 per year
- Attractive staff uniform
- Flexible working pattern
- Training and development opportunities including SVQ’s and professional qualifications
- Staff meals
- Discounted rates across our group of hotels for accommodation and food beverage for you and your friends family
- Personal membership to Perkbox offering a range of offers and discounts
- Pension
- Long Service Recognition
- Pet Bereavement Day
- Contribution towards driving lessons
- Charitable fund raising matched up to £250
- Paid day off on your birthday each year
Are you looking to work with a friendly team in a stunning location?
Then we want to work with you!
Glencoe village, near its famous namesake, Glen Coe valley, is in one of the most spectacular areas of Scotland. It's the kind of place where waking up to the view of the mountains is just as beautiful every day.
In the shadow of the Pap of Glencoe, overlooking Loch Leven, is The Glencoe Inn. It's a wee four star AA rated inn with an adjoining restaurant, Glencoe Gathering, a popular stop for road trippers.
For our staff, having this amazing landscape on their doorstep is perfect. They love the outdoors and make the most of opportunities to hike, bike, kayak and more in their downtime.
Of course, the reality of a remote location is a 30 minute drive to the supermarket, in Fort William. The nearest big city is Glasgow, 2 hours' drive south, with one bus a day running between Fort William and Glasgow via Glencoe.
Life can take on a slower pace in winter but is full-on in summer. New staff always receive a warm welcome into our small team, and we can provide live-in accommodation in a dedicated block, plus staff meals.
Can we tempt you to join us?
Three reasons to choose a career with Crerar Hotels
- Destination locations
Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.
- Talent development
We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.
- Shaped by our values
We share the spirit of Scotland through our values. We take pride in providing a truly authentic experience; we're warm in personality, curious to get to know our guests and confident in sharing our knowledge. We take what we do seriously, but our humour means we also see the lighter side. Above all, we're comfortable saying, "we are who we are!"
