receptionist

receptionist Gloucester, England

THE CHELTENHAM CHASE
Full Time Gloucester, England 24794 - 12.04 GBP HOURLY Today
Job description

Job Ref: QHC10564
Branch: Delta By Marriott Cheltenham Chase
Location: Cheltenham Chase, Brockworth, Gloucester
Salary/Benefits: Hourly Rate up to £11.92
Contract type: Permanent
Hours: Full Time
Shift pattern: 07:00-15:00, 15:00-23:00 inc weekends
Hours per week: 40
Posted date: 08/06/2023
Closing date: 10/07/2023


Do you pride yourself on providing outstanding customer service?

Are you currently seeking a new challenge?

The Reception Supervisor will support the Manager with ensuring guests experience a high level of service and will be their first impression of the hotel. You’ll supervise the Guest Experience team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures regulations are always followed whilst also taking responsibility for monitoring guest satisfaction throughout their stay.

What will I do?

  • Point of contact for all hotel guests
  • Supervise motivate your team in order to provide high quality service for guests
  • Review room allocation and make sure the correct rooms are allocated to the right guest as well as having a full understanding regarding the hotel facilities available
  • Knowledge of all rates, packages and special promotions
  • Know the local area, to include attractions, directions and supply guests with relevant information
  • Ensure all special requests are followed through
  • Handle any issues or complaints which may arise
  • Presentation and appearance of your team is to company standard
  • Deputise for the Front Of House Manager, in their absence

Is this the role for me?

  • Previous experience in a guest experience capacity or front of house within a hotel environment
  • Relevant qualifications – front of house, hospitality or business management
  • Able to demonstrate your ability experience in providing high quality service
  • Previous supervisory / management experience
  • Passionate about customer service, presentation cleanliness
  • KPI and target driven
  • Ability to multi-task

Why The QHotels Collection?

  • Family and Friends discounts in hotels across The QHotels Collection
  • Free onsite parking
  • Various Employee celebratory days throughout the year
  • Support with training professional qualifications, including course fees!
  • Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
  • Internal talent exchange network Access to an Employee Assistance Programme, 24/7, 365 days a year

The Armed Forces Covenant is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

About THE CHELTENHAM CHASE

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.thecheltenhamchase.co.uk

receptionist
THE CHELTENHAM CHASE

www.thecheltenhamchase.co.uk
Brockworth, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
Related Jobs

All Related Listed jobs

UX/UI Designer
Dorling Kindersley Limited London, England 30000 - 37000 GBP ANNUAL Today

Design products that are reliable, feel intuitive and ensure that users can achieve their goals quickly and easily.

Managing Director
Sefton Hospitality Operations Ltd Sefton, England 65000 GBP ANNUAL Today

The MD will lead the day-to-day operations of an exciting, growing and dynamic hospitality business. Lead the team to deliver exception guest experiences.

8hr Sales Assistant (overtime available)
Levi Strauss & Co. Newcastle upon Tyne, England Today

Your role as a Sales Stylist will be crucial as part of the stores success on a day to day basis.

1:1 Teaching Assistant
Twenty4Seven Education Rowley Regis, England 9.38 - 10.63 GBP HOURLY Today

Be kind, caring and patient when dealing with children who require specialist support. Their curriculum is enriched by educational trips and visitors to the

Finance Assistant
Artemis Human Capital Belfast, Northern Ireland 25000 - 30000 GBP ANNUAL Today

1-3 years experience within a finance role salary will be dependent on experience. Responsible for posting and matching all purchase invoices, purchase