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Job description

Would you like to make a difference and use your people skills to support the provision of mental health services in the community?

We are looking for a friendly, enthusiastic and self-motivated individual to join our busy Assessment & Treatment Service, based at Chapel Street Clinic, Chichester. As well as Chichester, our services cover care in the community for Bognor, Midhurst and the surrounding areas. There is a requirement for occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.

The post holder will provide front of house services in the form of reception duties, which will alternate on a weekly basis with switchboard duties. There is also a requirement to support the team with general administrative duties, ensuring plenty of variety. Effective communication skills and a commitment to caring for patients in the community are required for this rewarding role.

The role supports service users and a multi-disciplinary team with telephonist and reception duties including:

• Answering and transferring telephone calls.
• Taking comprehensive messages and relaying them as appropriate.
• Welcoming patients, visitors and carers to sites.
• Opening and directing incoming post.
• Booking rooms for outpatient appointments and meetings.
• Administrative tasks, such as clinic sheet preparation, uploading documents to our patient information system, photocopying and collating.

Ideally you will have experience of Outlook and preferably of patient/customer administration systems, excellent keyboard skills and an eye for detail. Multi-tasking and the ability to remain calm under pressure are desirable.

We are a busy, friendly and caring administration team, based at Chapel Street Clinic in the heart of Chichester's city centre. We provide secretarial and administrative support to a variety of clinical staff across the patch. The administration team consists of telephonists, receptionists, secretaries and senior administrative staff.

As part of our commitment to quality and professionalism, the Trust ensures that all new staff undertake a thorough induction programme. Additional training will be provided at local level and full support is always available as part of ongoing growth and development.

As a mental health trust, we place a large focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.

As well as knowing you are making a valuable contribution in supporting the care of service users in the community, you can expect to receive:

• Generous holiday entitlement, starting at 27 days + bank holidays per annum.
• Car parking reimbursement.
• NHS pension.
• Access to a host of discount schemes (e.g. gyms, shopping, restaurants and cars).
• Access to numerous wellbeing and support programmes.
• Excellent supervision programmes, with ongoing opportunities for training and development.
• The opportunity to grow professionally in the Trust.

You will require excellent interpersonal skills for effective communication with service users and the multi-disciplinary team, which consists of Consultant Psychiatrists, nurses, psychologists, managers, mental health practitioners and support workers.

A background within healthcare services would be an advantage, but other reception or customer facing experience will be considered.

This is a full time role, 37.5 hours per week, Monday to Friday, 9am to 5pm.

Please read Job Description and Person Specification attached for more details.

For any questions, please contact Nina McLagan, Admin Team Lead (see contact details below).

About Sussex Partnership NHS Foundation Trust

CEO: Jane Padmore
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Hospital
Website: https://careers.sussexpartnership.nhs.uk
Year Founded: 2006