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Job description

We are looking for a part-time (Tuesday/ Wednesday ) experienced receptionist. You MUST have at least 2 years experience in a similar role if you wish to apply.

• Experience working with salon software
• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy reception area
• Order stationery as needed

Requirements and skills

• Bubbly, outgoing personality yet professional and discreet
• Proven work experience as a Salon Receptionist, Front Desk Representativeor similar role
• Hands-on experience with office equipment, MAC, Microsoft Office and Teams and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances

Tuesdays- Wednesdays 09.45am-20.15pm plus extra shifts available to cover for the reception team if and when required. Occasional weekend.

Job Types: Part-time, Graduate
Part-time hours: 20 per week

Salary: £12.00-£14.00 per hour

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Bachelor's (preferred)

Experience:

• Salon software: 1 year (preferred)
• head reception: 1 year (required)

Language:

• English to mother tongue standard (required)

Work Location: One location