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Job description

We are a 21-room hotel, based in Sutton Coldfield. We are looking for an enthusiastic individual with a “Can Do” attitude to join our lovely reception team

Duties Include:

• Ensure that you provide an exceptional experience for your guests throughout their stay
• Check-in and check-out of guests
• Take payments
• Answer phone calls and email inquiries.
• Ensure the reception area is presentable
• Assign rooms according to guests' requests, whenever possible
• Handle guests' requests and complaints in a professional manner
• Communicate with the housekeeping team to ensure the high standards of cleaning are being maintained.
• Report any maintenance issues to your Manager

Preferred skills:

• Experience is preferable but not essential
• Must be flexible with regards to hours
• Ability to work on your own or work as a part of a team
• Use your own initiative
• Have good written and verbal communication skills
• Be able to work under pressure
• Be organized and demonstrate attention to detail.

Job Types: Part-time, Permanent
Part-time hours: 15-30 per week

Salary: Up to £10.42 per hour

Benefits:

• Company pension
• Discounted or free food
• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Work Location: In person