receptionist London, England
Job description
Beckett House Practice (Stockwell), pride ourselves on excellent holistic care for our patients. We are looking for a Receptionist who is conscientious, focused and proactive, flexible and who is willing to learn and develop personally and as part of our team. You will be a vital part of our practice, enabling us to continue to deliver excellent care to our patients.
The ideal candidate will have some experience in administration in a healthcare setting, but full training will be provided.
Main duties of the job
Our reception role is varied. Our team are the first point of contact for our patients. In addition to working on our reception desk, taking calls to book appointments and dealing with queries, our receptionists undertake a wide range of admin duties relating to prescriptions, referrals and hospital correspondence, recalling patients for screening and immunisations, registering patients and supporting them to access our digital services.
The successful candidate will be a conscientious worker, committed to working in a team to deliver our aims and the best possible care.
A key part of the role is to support patients to use the NHS well, by signposting them to the right appointment or the most appropriate service. We are the first point of contact for most patients using the NHS and we want that to be an excellent experience for them.
Part of our role is delivery of the NHS immunisation programmes and it is important that the successful candidate will feel comfortable explaining the benefits of vaccination and encouraging patients to attend.
Each day is busy and interesting with lots of opportunities to learn and develop your skills. You will be supported by our managers and your colleagues. We like to foster excellent relationships between our clinical and admin staff and meet as a whole team each day.
Our patients speak a wide range of languages and we often use interpreting services. Whilst excellent spoken and written English is essential for all of our staff, ability to speak Portuguese, Spanish or Polish is helpful.
About us
We are a friendly and supportive team, committed to a healthy work environment. Our team have frequent 1-to-1s with their managers and we foster strong teamwork.
We are a Living Wage Employer. We also offer an employee assistance programme which offers free access to counselling, wellbeing, financial and legal support to our staff and their families.
We have a GOLD Pride in Practice award from the LGBT Foundation and we are also a Safe Surgery. We work to ensure we offer healthcare that understands and meets the needs of our communities and take steps to tackle the barriers faced by many in accessing healthcare.
Our staff are eligible for membership of the NHS Pension Scheme.
Job Types: Full-time, Permanent
Salary: £11.95-£12.50 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
COVID-19 considerations:
Staff need to be follow any NHS infection control procedures in place and promote vaccination.
Ability to commute/relocate:
- London, SW9 9DL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have the flexibility to work between 7.45am and 7.45pm Monday to Friday on a variable shift pattern (Shifts are 7.5hrs.)?
Education:
- GCSE or equivalent (required)
Work Location: In person
