Customer Care Representative Remote
Job description
Customer Care Representative
- Location: Remote UK
- Pay rate: £14.81/hour
- Hours/week: 35hours per week. Provisional Hours as per brief information**
No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what MBNA is looking for.
To get you off to a great start, you’ll spend the first eight weeks learning about MBNA, banking and the role Alongside formal training sessions, you’ll also gain on the job experience. After this, you’ll be fully immersed in the role and team at MBNA, working from home. MBNA supports customers from Monday to Saturday, between 8am and 8pm and you’ll work 35 hours a week during these hours
Build your skills with MBNA. MBNA’s goal is to deliver an extraordinary customer experience every time and the customer care teams are some of the people who make this happen. On the phone, via email or SMS, you’ll create moments that matter to customers.
This is a real opportunity to develop new skills. You’ll start with a eight-week training programme, where you will learn about MBNA products, policies and processes. You’ll then be given ongoing support, to help you refine your knowledge and develop your skills. You don’t need banking experience or financial services expertise, just strong communication skills and a customer-focused approach.
How will you help MBNA customers?
- Listen, understand and build meaningful relationships with customers, then delight them by offering a professional, caring and outstanding level of service
- Be the first point of contact for customers online, providing solutions and handing over issues to other team members
- Work with your team, be proactive and share ideas on how to improve things
- Update customers records and complete customer contact information
Skills
- Strong and empathic communicator able to offer customers a seamless service
- Organised and able manage your customer diary at the same time as dealing with busy periods of customers
- Able to use Microsoft Office tools to a high standard
- A real team player
Job Types: Full-time, Permanent
Salary: £14.81 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee mentoring programme
- Flexitime
- Free or subsidised travel
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Remote
