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Job description

Dean Park Hotel (Kirkcaldy)

We are looking for a team member to join our Reception at The Dean Park Hotel on a full time, permanent basis.

Responsibilities

Reception services to contribute to an overall exceptional experience for our guests from check-in through check-out. A Receptionist contributes to the first impressions of our Guests with the following responsibilities:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Requirement

Receptionists should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Previous experience in a customer-focused industry
• Commitment to delivering a high level of customer service
• Competent level of IT proficiency
• Previous experience in cash handling
• Excellent grooming standards
• Ability to work on your own and as part of a team

Job Type: Full-time

Salary: £10.42 per hour

Benefits:

• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Work Location: In person