receptionist Wilson, NC
Job description
SLEEPINN HOTEL is a small business in Wilson, NC. We are professional, agile and supportive.
Our work environment includes:
- Modern office setting
- Growth opportunities
Hotel front desk clerks and for all shifts including 3rd shift. No lock down to one time slot or particular day. Flexible to learn and get experience from various shifts.
The clerk will issue room keys to guests and keep records of occupied rooms and guests’ accounts, according to hotel policy. They can change guest room reservations as well. Hotel night clerks must know all room types available at the establishment as well as layouts and locations and must know all room rates, promotions and special packages.
The reconciliation of a hotel's activities usually occurs during overnight hours. For this reason, a hotel night clerk has different responsibilities from those working day or evening shifts. Hotel night clerks also must maintain confidentiality of guest information and important hotel data.
Responsibilities:
- Answer questions that guests may have.
- Mediate issues that may arise between guest and hotel employees.
- Keep a record of guest conversations and activity.
- Keep track of daily schedules, correspondence, and other documents.
- Receive payment from guests; book rooms, etc.
Other Responsibilities
Hotel night clerks must anticipate guests’ needs, respond promptly to them and acknowledge all guests. They might have to secure guests’ valuables or process wake-up calls. They also must resolve guest complaints and share information regarding hotel services, features and hours of operation in person or via telephone. These professionals additionally monitor and maintain cleanliness and organization of various work areas and document maintenance needs on work orders.
To operate the hotel reception (24hr) to the agreed hotel standards. · To ensure full health & safety of the hotel and its guests through all night operational time. · To tour and inspect all areas of the building as specified in the safety policies during your shift · Responsible for buildings adequate lock down during night operations · To maintain the reception, public areas, stores, back office and staff areas in a clean and tidy condition. · Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv. · Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction. · All complaints, comments, special requests, and other business are to be recorded in the daily handover log. · To ensure that handover procedures are followed by reading/writing the handover log daily and ensuring appropriate actions are taken to resolve any outstanding issues · To ensure that all guests’ lost properties are correctly reported/logged. · To ensure clear communications with other departments to ensure minimal impact on guest service. · To operate the front desk night operations to the agreed hotel standards. · To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures. · To balance all financials at the end of your shift. · To be proactive in generating sales and referring sales leads as well as upselling products and services where possible. · Continuously seek to endeavor to improve the hotel’s efficient operation, and knowledge of own job function. · To attend daily training meetings and departmental meetings as requested. · To attend seminars / training courses as required. · To carry out any other ad hoc duties as directed by all management. · To always provide an efficient and friendly service to guests. · To always portray a positive and can-do attitude to both customers and colleagues alike. · Accept flexible work schedule necessary for uninterrupted service to hotel guests. · To encompass the values of hotels in all dealings with guests and colleagues. · To wear presentable full uniform and name badge when on duty · To ensure a high standard of personal hygiene and grooming. · To be on-time for all shifts and to ensure that you sign in and out for every shift worked. Ensuring 30-minute break where applicable is taken and recorded. · To have a full understanding of the hotels’ procedures to always ensure safety of all staff and guests. ·
Job Types: Full-time, Part-time
Pay: $9.00 - $10.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
Ability to commute/relocate:
- Wilson, NC 27896: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
