receptionist London, England
Job description
Not for the faint hearted, this is a dynamic and busy part-time role suitable for a social, cheerful person who possesses excellent customer service and organisational skills. We are looking for an experienced, good multitasker and communicator with great attention to detail, who enjoys working in the spot light.
Shine is a busy hair, health and beauty business dedicated to bring an extensive range of services and treatments to our local community. Open 7 days a week, we have a team of 6 front of house staff who manages and co-ordinates the various challenges of this role.
Job specification:
- Provide warm and professional first point of contact with general public.
- Welcome walk-ins, answer questions about services and schedule appointments based on availability.
- Deal efficiently with telephone and over the counter enquiries.
- Inform clients about new services and discounts.
- Handle bookings and payments for services provided.
- Display knowledge of hair/health/beauty services and treatments.
- Display numeracy skills.
- Display ability to multi-task and to prioritise.
-Assist in the smooth running of the salon, beauty and health centre.
- Report all relevant matters to management.
- Co-ordinate with the reception team to ensure all aspects of the role are being filled/ be available to attend occasional reception/ manager meetings.
- Assist in maintaining the smooth running of the varied aspects of the business to ensure a positive client experience.
-Assist each department's managers as requested .
- Maintain a tidy reception area.
The successful candidate will display:
- Proven work experience as a Salon Receptionist, FOH Coordinator or similar customer service role.
- Excellent communication abilities with a customer service attitude.
- Ability to prioritise on the job tasks.
- Solid organization and record-keeping skills
- Exceptional attention to detail.
- Ability to multi task and remain calm under stressful circumstances.
- Professionalism to handle public enquiries appropriately.
- Knowledge of health centre treatments and other services.
- Numeracy /cashing up and basic financial reconciliation skills.
- Liaise with other staff and managers; work independently and as part of a team.
- Flexibility to move between the 2 salons.
- Flexibility to take on extra hours to cover holidays, illness or emergencies.
- Appropriate personal presentation at all times.
Job Type: Part-time
Part-time hours: 20 per week
Salary: From £11.00 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- Flexitime
Schedule:
- Flexitime
- Weekend availability
COVID-19 considerations:
PPE for our Clients and Staff at Shine.
https://www.shineholistic.co.uk/how-we-are-working-safely-at-shine/
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
