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We are recruiting for an Academy Receptionist to join our team based at our prestigious client's offices in the heart of the City of London.

You will be part of a fantastic team and will enjoy working in a fast-paced environment.

The role has three distinct aspects: Reception and Client Welcoming, Membership administration, and meeting and events coordination.

The role is ideally suited to a self-starter who is highly motivated and adaptable to the needs of the role.

This role is a full-time opportunity. It involves working in a rotating shift pattern for the following times Monday-Friday, 07:30 – 16:30, 08.30 to 17.30, or 09:30 – 18:30.

Your main responsibilities will include to:

• Organising Board, Committee and General meetings.
• Ensuring that all the rooms, catering, logistics etc. are configured to the exact requirements of the individual members and their guests.
• Build professional relationships with members, client Partners and the operational support team.
• To always ensure that all Deloitte Academy guests receive an outstanding level of service.
• To undertake administrative tasks including room bookings and ad-hoc queries.

If you are an up-beat team player with integrity and a can-do attitude, you are passionate about delivering great service and take responsibility for your contribution to the team, then we would like to hear from you.

The ideal candidate likes to think ‘outside of the box’ and always looks for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that they are flexible and adaptable in their approach.

We are looking for someone who has the following skills:

• Excellent written and verbal communication skills using appropriate formality and grammatical correctness.
• Good IT knowledge.
• Structured and diligent approach to managing activities and tasks.
• High attention to detail.
• Ability to effectively manage and prioritise a number of activities in a small team whilst constantly being able to respond to member requests and interactions.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.