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Job description

Portman Asset Finance, an expanding Asset Finance specialist based in Northamptonshire, is looking to recruit a Receptionist, based in our Brackmills office, to join our team. With a base salary of £24,000- £28,000, and bonus of 5-15%, our role will see you acting as the first point of contact for all inbound business enquiries and leads. As an essential part of the role, the Receptionist will be answering initial queries, either via the telephone or through webchat, with the need to quickly qualify and pass the client onto the appropriate sales team member. In addition to this, the successful candidate will also need to contact provided leads, swiftly calling customers to confirm enquiry information and then passing the lead to an Account Manager.

Due to the nature of the position, we are looking for someone who has an excellent professional and engaging telephone manner. Confidence in dealing with a range of new clients is essential to be a success. Often acting as the first point of call within Portman, and with the role being fast-paced and responsive to inbound enquires, the Receptionist role is key in managing and maintaining an excellent client experience. An overview of the main duties has been provided below:

• Answer incoming calls and webchat messages, screening and directing to the Sales Team where appropriate;
• Contact leads, qualifying the opportunity and progressing along the right channels;
• Ensure our CRM is kept up-to-date alongside completing all related administration; and
• Support the Client Relations Team Manager with ad-hoc duties as and when required.

Please note, this role will be based 5 days a week at our Head Office in Brackmills.

Skillset, Experience and Qualifications:

• Previous professional Receptionist, Secretarial, Customer Service or Account Management experience is advantageous but not essential;
• Ability to communicate clearly in-person, over email, and on the telephone;
• Ability to quickly and confidently screen and progress calls and webchat enquiries through to appropriate Sales Team members;
• Ability to type and talk simultaneously;
• Positive and engaging telephone manner;
• Strong Microsoft Office skills with experience of using a CRM;
• Excellent written and oral communication skills;
• Ability to remain calm under pressure and meet deadlines;
• Strong organisational skills with a high attention to detail;
• Ability to prioritise and handle multiple tasks at any given time in a fast-paced environment;
• Pro-active and enthusiastic with a can do attitude;
• Good commercial acumen; and
• Ability to work on own initiative as well as being a team player.

Job Types: Full-time, Permanent

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Company pension
• Free parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (required)

Work Location: One location