receptionist London, England
Job description
About us
Portland Medical Practice is a small business in London. We are professional, agile and customer-centric.
Our work environment includes:
- On-the-job training
- Flexible working hours
- Growth opportunities
Job Summary:
All incoming calls are answered by the call centre, which means that the role of Reception staff (Patient Advisers) is more Admin based. Patient Advisers are to check and action/ process incoming emails, action daily tasks sent by clinicians and action online requests made via online booking system. To provide front of house customers service to all stakeholders with a positive and professional image at all times. Receive, advice and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Advice and support patients and colleagues in accessing all new technological processes and procedures introduced by the practice.
Job Responsibilities:
Duties may vary from time to time under the direction of the Operations Manager depending upon current and evolving workload, technological advancements and staffing level. The Practice reserves the right to alter these if deemed necessary.
Reception:
· Receiving all visitors and patients with a positive and professional image at all times
· Manage/ action requests made by patient via online booking system
· Process incoming emails
· Answer internal telephone calls and re-direct or deal with as necessary
· Support clinicians during surgeries providing assistance as required
· Process prescription requests in accordance with practice guidelines
· Deal with patient enquiries and make new and follow-up appointments
· Pass on test results to patients, where appropriate, in person, by telephone or other agreed electronic method
· Facilitate and advice regarding the booking of transport for hospital appointments
· Book interpreter service where necessary
· Make appointments for medical examinations and extract notes for completion of Medical Reports
· Process practice notes on a daily basis and carry out the required action
· Liaise with clinical software company regarding any system problems
· Liaise with the telephone company regarding any system problems
Job Types: Full-time, Part-time
Part-time hours: 20-37.5 per week
Salary: £10.75-£11.25 per hour
Benefits:
- Company pension
- Flexitime
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
