receptionist London, England
Job description
Job Title: Receptionist
Location: London
Hours: 14 Hours per week, Wednesday & Thursday, 7am to 7pm (on a rota basis). Some overtime may be required to cover additional days.
Purpose of the role:
To support all elements of client services, from ground floor reception, client reception and concierge to the complete servicing of the meeting and events spaces and provision of all associated services delivering a world-class, exceptional experience.
Main Duties and Responsibilities
- Meet and greet clients delivering a world class client experience – both in person and virtually via all communication tools.
- Anticipating the client needs, helping where needed and assisting with their requests and queries efficiently and effectively.
- Offering a hotel-style concierge service to clients, including taxis, restaurant recommendations etc.
- Intuitive and effective communication, adapting style and approach appropriately to suit across all levels and types of clients.
- Go-to person for key client meetings and events, offering expert knowledge and advice from inception to on the day.
- Coordinate and plan meeting support from booking to completion, processing incoming telephone and e-mail requests for all requirements, including catering and AV requirements.
- Liaison with catering, facilities, maintenance & technology services departments to ensure the smooth provision of services to the meeting rooms.
- Assisting the business development and events teams with event planning and organisation.
- Pro-actively managing workload, including deadlines and time critical tasks and activities per day/week.
- Organising and forward planning resources and services to ensure the smooth operation on the day.
- Conflict resolution for over demand and clashes of interests/requirements.
- Monitor housekeeping standards and ensure that all client areas are kept tidy and presentable.
- Ensure prompt liaison with workplace team for the collection of packages, deliveries etc.
- Organisation and forward planning to maximise use of space and equipment.
- Ensure all meeting rooms/collaboration spaces are properly equipped with stationery, peripherals and user guides where necessary.
- Adhere to all firm wide policies and procedures.
- Be conversant with the firms Health & Safety policy, emergency evacuation procedures and business resilience plans.
- Undertake other duties as required by the Senior Receptionist and Client Services Manager.
Person Specification
Qualifications:
- Educated to minimum GCSE level or equivalent, including maths and English.
Relevant Experience:
- Experience of using a hospitality system, preferably Condeco
- Previous reception experience in a corporate environment is essential.
Key Skills:
- Excellent IT skills, including MS Office packages.
- Effective and intuitive communicator at all levels
- Capable of establishing immediate rapport
- Ability to handle conflicting demands and/or challenging pressures for resources.
- Capable of working autonomously but also operating within a team environment
- Proven organisational skills.
- Computer literate
- Ability to identify any Health & Safety risks.
Personal Qualities / Behaviours
- Proactive, with a keen eye for detail
- Flexible in both attitude and in daily hours of work
- Highly motivated with a can-do approach towards all given tasks
- Understanding of privacy and confidentiality
- Client focused.
- Team Player
- Self-starter and able to work on own initiative.
For any queries please contact our in-house recruiter Sophie Walls at [email protected]. Please note we only accept CVs that are logged on the Recruitment portal.
At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.
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