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Overall Purpose

To support the ICT & Services Manager in providing an IT service for school staff, pupils and parents.

Duties

Reporting to the ICT & Services Manager the post holder will be required to:

• Be responsible for providing day-to-day support across the school.
• Supporting, support staff and pupils in their use of ICT.
• Supporting and maintaining all School owned technology including desktops, software, laptops, printers, and mobile technology.
• Be able to support Windows 10, Microsoft Office, and a knowledge of Mac OS and Windows 11
• Maintaining regular communication with users whilst resolving their logged issues.
• To provide basic phone-based ICT support to the business, academic, day and boarding house areas of the school.
• Maintenance on hardware including cleaning projector filters, replacing bulbs and cable.
• Resolving performance issues of any IT and audio-visual hardware, software and cabling Proactively walking the site and checking IT equipment to log any faults and damage in the IT helpdesk.
• Testing equipment and supporting internal and external events where IT support is required.
• A wide range of technical duties primarily in connection with maintaining, upgrading and replacing IT installations (hardware and software).
• Reporting any recurring issues to the ICT & Services Manager
• Escalating challenges as applicable.
• Generic duties and responsibilities relevant to all members of staff
• Setting up and decommissioning hardware following the school’s procedures.
• Replacing computer peripherals when required.
• Providing support to all users in line with the helpdesk procedures and priorities to ensure appropriate service levels are maintained and issues resolved satisfactorily.
• Maintaining regular communication with users whilst resolving their logged issues.
• Supporting and maintaining all School owned technology including desktops, software, laptops, printers, and mobile technology.
• A wide range of technical duties primarily in connection with maintaining, upgrading and replacing IT installations (hardware and software).
• Installing and rebuilding, operating systems and application software on computers as required Install, maintain and upgrade software to enable all students and staff to make full use of all available IT equipment and systems.
• To assist staff and students to resolve problems with the use of hardware and software, to ensure that students can maximise the use of available IT equipment and systems thereby maximising their understanding of the range of learning opportunities and the quality of work.
• Reporting any recurring issues to the ICT & Services Manager

Future development.

• Assist with projects including expansion planning, migrations, deployments and upgrades
• To advise staff in the use of software to enable them to improve the quality of teaching and learning for students.

Generic duties and responsibilities relevant to all members of staff:

• To work in a manner which is safe and healthy for both yourself and others with whom you come into contact.
• To promptly report all safety hazards and unsafe working practices
• Keeping personal IT skills and knowledge up to date.
• To be familiar with the Schools’ Health and Safety Policy and always comply with it.
• To read and be familiar with the Staff Handbook and follow the procedures therein.
• To be familiar with and to follow guidelines as set out in the School staff policy documents.
• To adhere to the school’s policies and procedures on Child Protection and Safeguarding.
• To work in a co-operative, diplomatic and flexible manner.
• To foster and maintain good working relationships, acting as a courteous, friendly and business-like member of the school team.
• To be an active member of the IT team, being flexible, adaptable and well organised.
• Work with a range of staff to identify and clarify their IT needs.
• Offer high standards of service delivery.

Knowledge / Experience

• BTEC or equivalent qualification in IT
• On-going professional development
• Experience of and confidence to work independently
• Experience of maintaining and supporting information data bases
• Experience of operating a “helpdesk” system
• Knowledge of a School MIS system
• Knowledge of mainstream mobile technologies including tablets
• Keen interest in IT
• Effective written and spoken communication skills at all levels
• Excellent presentation skills, professional delivery
• Excellent organisational and administrative skills
• Good analytical skills
• Ability to work on own initiative and as part of a team
• Must be able to multi-task, prioritise and plan effectively
• Energetic, enthusiastic and committed
• Attention to detail
• Professional manner and ability to instil confidence through
• Communication
• Willingness and enthusiasm to develop themselves further
• Flexible, ability to work some evening and weekends

Canford School is committed to equality, diversity and inclusion in all areas of our community and encourages applications from all suitably qualified candidates.

Canford School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All successful job applicants will be required to undergo child protection screening.