Sr Manager, Global HR Operations London, England
Job description
Job Summary and Purpose
This role, reporting to the Director, GHRO EMEA, is responsible for the day-to-day leadership of Global HR Operations in EMEA. It has leadership accountability for a team of Regional Managers who are supporting the HR operation needs of employees across the enterprise. This role will focus on the ongoing client needs and will interface with clients for assessment of new work, services, processes and escalated issues.
This role will consistently interact and negotiate with executives in the EMEA region, US partners and multiple leaders across the enterprise and therefore must be able to frame a point of view quickly and concisely. It will raise awareness of any region/country differences, including cultural differences and legislative specificities.
It will closely interact with the Project Leadership team and develop operational strategies that support the ongoing evolution of the Global HR Operations Organization. It will identify opportunities and build operational strategies for continuous improvement and efficiencies for increased productivity and exceptional customer service. Utilizing a variety of sources, data and metrics identify strategies for efficiencies and increased productivity.
Job Responsibilities and Duties
Leadership
Lead work and daily activities for the Global HR Operations organization to ensure Service Level Agreements (SLAs) are met and issues are resolved with enterprise clients
Provide direct, escalation support to senior level enterprise clients on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support to regional stakeholders as needed
Strategy Development and Execution
Identify opportunities to drive the business forward by identifying and planning changes to the business considering client needs, customer experience, costs/ROI, technology, and SLAs
Engage with enterprise clients and lead the Global HR Operations management team to implement operational strategies
Be proactive in identifying and understanding client, segment and market business models, priorities and cultural nuances as an input to operational strategy development and execution
Act as thought partner with senior leadership to integrate new work, processes, businesses, markets and projects across the enterprise
Lead process alignment work across the international teams and partner with Senior Managers from other regions for general alignment.
Leverage technology to improve the employee experience, increase productivity and build a Global HR Ops community
Global HR Operations Community Building and team development
Build a community among all Global HR Operations employees
Lead Global HR Operations team members through change associated with new technology, new processes, new team members and a growing, global clientele
Desired Education
Degree in Human Resources, Business or related field or equivalent experience
Desired Previous Work Experience
Minimum seven years of leadership experience or HR functional expertise
Experience managing teams through change
Previous work experience in an HR Operations or similar environment, ideally using Service Now or a similar system
Having been involved in previous Workday implementations
Desired Skills and Knowledge
Demonstrated leadership skills with a focus on developing talent within the organization
Proven political savviness at building professional relationships and influencing stakeholders, including executives; demonstrated courage in the face of adversity
Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of the Global HR Operation organization in mind
Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills
Ability to multi task and prioritize/handle competing priorities in a fast paced environment
Proven effective written and verbal communication skills with the ability to develop both written and verbal executive summaries
Flexibility and adaptability in a changing work environment
Ability to manage teams and employees to drive organizational performance
Ability to build a cohesive team while maintaining productivity
Ability to identify when executive escalation is necessary
Ability to develop and implement operational and organizational strategies
Ability to act as thought partner with senior leadership across the enterprise to integrate new work, processes, businesses, markets and projects
Ability to analyze productivity and hold employees accountable according to analytical/measurement data
Demonstrated ability to handle confidential information
Self-motivated to take initiative and ownership on issues and identify when escalation is needed
Ability to identify patterns that could indicate systemic issues
Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences
Multi-Lingual i.e. English and one other language
Demonstrated proficiency in Microsoft Office suite
Experience in working with HR Information Systems software: Workday, SAP, Service Now
