Find More Than 10K+
United Kingdom Jobs

JOB DESCRIPTION

Job Title: Receptionist

Location: Leeds

Hours of work: Flexibility required between core hours 8:30am – 5:30pm due to shift patterns as well as overtime cover between 7am and 9pm dependent on business demand (35-hour week)

Purpose of the role

To support all elements of client services, from reception and concierge to the complete servicing of meeting and events spaces. Assisting with the day to day running of the UK switchboard and Facilities helpdesk. Delivering a world-class, exceptional experience.

Main duties and responsibilities:

• Meet and greet clients delivering a world class client experience on ground floor and client floor receptions.
• Deliver a world class service to all internal and external clients via the UK switchboard/helpdesk support.
• Meet and greet clients in person and virtually with positive enthusiasm and a "can do" attitude.
• Anticipating the client needs helping with their requests and queries efficiently and effectively.
• Offering a hotel-style concierge service to clients, including taxis, restaurant recommendations etc.
• Utilising questioning techniques to understand each request and provide an appropriate response and/or facilitate actions to ensure satisfactory resolution/closure.
• Understanding the firm's business as well as the various sectors, teams, and services to be able to offer a knowledgeable first point of contact and direct calls onwards to the relevant team or colleague.
• Coordinate and plan meeting support from booking to completion, processing incoming telephone and e-mail requests, including catering and AV requirements.
• Assist with internal and client meeting room configurations, setting up rooms as per requirements in terms of furniture, technology, catering, and equipment.
• Monitor housekeeping standards and ensure that all client areas are kept tidy and presentable.
• Liaison with catering, maintenance & IT Comms departments to ensure the smooth provision of services to the meeting rooms.
• Assisting external and internal clients with use of audio visual and presentation equipment.
• Troubleshooting technical issues as well as Wi-Fi and printing support to the firm's clients and external guests.
• Pro-actively managing workload, including deadlines and time critical tasks and activities per day/week.
• Adhere to all firm wide policies and procedures.
• Be conversant with the firm's health & safety policy, emergency evacuation procedures and business resilience plans.
• Support the wider Workplace team with logging and reporting Facilities/Building Related issues through the correct channels via the CAFM system.
• Coordinating requests for workplace items and equipment and advising, where appropriate, those allowances within policy.
• Other duties as reasonably required by the Senior Receptionist/Client Services Manager.
  

Person Specification

Qualifications:

• Educated to minimum GCSE level or equivalent, including maths and English.

Relevant Experience:

• Experience of working within a client services environment.
• Experience of using a room booking system, preferably Condeco.
• Experience of using a switchboard console, preferably Anywhere 365.
• Excellent IT skills to include all MS Office packages.

Key Skills:

• Excellent inter-personal skills.
• Effective communicator at all levels, written and spoken.
• Active listener and able to use questioning techniques.
• Capable of establishing immediate rapport virtually.
• Ability to confidently handle conflicting demands and/or challenging situations.
• Ability to empathise and reassure with concerns or sensitive issues.
• Organised and methodical approach to workload and tasks.
• Ability to work within a busy, fast-paced service environment.

Personal Qualities / Behaviours

• Natural flair and passion for service excellence.
• Proactive, with a keen eye for detail.
• Investigative/inquisitive nature and pragmatic problem solver.
• Flexible in both attitude and in daily hours of work.
• Highly motivated with a can-do approach towards all given tasks.
• Can use own initiative and work without supervision.
• Resilient and calm.
• Understanding of privacy and confidentiality.
• Client focused.

At Pinsent Masons we value diversity and inclusion. We are committed to creating a better workplace where all our talent can succeed and feel like they belong. We want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.

For any queries or for a copy of the full job description, please contact our in-house recruiter, Sophie Walls. Please note we only accept CVs that are logged on the Recruitment portal.

#LI-BOSW

#INDB