receptionist Chicago, IL
Job description
The Institute for Human Reproduction is established as a leader in fertility care. We provide comprehensive treatment using proven research and the most advanced technologies to deliver exceptional care to our communities. Working with us will offer you the opportunity to use your passion and education to drive positive changes in the patients we are so privileged to serve. We provide our staff with diverse experiences and challenging career opportunities, along with a spirit of camaraderie, emphasizing friendly collaboration, professional support, and career development.
Job Summary:
We are looking for a Medical Receptionist that will sit out of our Downtown Chicago clinic. This will be a full time, full-benefits, 40 hours a week position. The hours will be Monday-Friday, 8:30am-5:00pm.
As a Medical Receptionist, you will participate in and supports the overall functions of IHR’s Front Desk and Clinical Departments to ensure that all patients are properly checked in and out of the clinic, daily labs and radiology services are provided, patients are scheduled accurately, assist with all the clerical duties of the Front Desk, ensure patients’ needs are met in a timely manner and contribute to the overall quality of services provided by the Institute for Human Reproduction (IHR).
Responsibilities
- Greets patients with a pleasant disposition. Making a positive impression with all patients upon arrival. Communicates with a ‘smile’ and a courteous manner.
- Requires the ability to multitask and move around the clinical office.
- Check-in and outpatients manually and via the current Practice Management system (nAble).
- Collecting Co-pays, Co-insurance, and any funds owed to IHR. Recording any monies collected into the current Practice Management system (nAble) for the billing department.
- Cooperating with the Billing Team on minor patient financial issues. Reviewing patient accounts for any minor issues.
- Providing IHR telephone triage. Knowing when to escalate and/or forward patient concerns to the proper personnel. Initially handling and/or directing patient questions and concerns and/or forwarding them to the proper personnel.
- Coordinating patient and physician schedules by creating, adjusting, and canceling appointments according to patient needs and IHR policies. Perform patient scheduling services for Acupuncture patients, Donor patients, Gestational Carrier patients, New Patient Appointments, Returning Patient Appointments, Semen Analyses, Web Appointments, etc.
- Gathering patient demographics and health insurance information and recording it in the current Practice Management system (nAble).
- Process and track Medical Records requests for insurance companies, legal entities, outside clinics, and patient requests in a timely fashion (within the 30-day timeframe).
- Maintaining an organized filing system for Medical Records requests incoming or outgoing.
- Check the IHR Front Desk emails for scheduling, medical records requests, patient issues, Global Referrals, and any actionable correspondence to be performed.
- Create and send out all Obstetrical Exit and Referral letters to patients for their Obstetrical Close Out.
- Coordinate with the Billing Team for proper diagnosis and procedural coding for daily labs and services provided, if needed.
- Keeps the Director of Finance and/or Practice Administrator informed as to progress in Front End processing activities. Participates in the implementation of procedures to improve the quality and quantity of work processed by the Patient Concierge Staff.
- Monitors the processing of assigned daily activities and keeps the Director of Finance and/or Practice Administrator advised on necessary adjustments to workflow, when indicated.
- Perform duties as required by the Front-End Patient Concierge Supervisor, Director of Finance, and Practice Administrator.
Requirements
- High school degree
- Prefer a minimum of two or more years’ related experience in physician billing with particular emphasis on charge entry or equivalent combination of education and experience.
- Ability to use Microsoft Office Suite software proficiently. Must be competent with basic computer operating skills. Must have the ability to utilize the internet and basic typing skills of 45+ WPM.
Benefits
- Comprehensive compensation package
- Competitive Medical, Dental, and Vision Plans
- Paid Time Off to enjoy “you” time
- Career development and cross-training opportunities
- 401k Match
Diversity & Inclusivity
At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization.
We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Chicago, IL 60654: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Medical office: 1 year (Required)
Language:
- Spanish (Preferred)
Work Location: In person
