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Job description

RESORT: Wychnor Park Country Club

LOCATION: Burton-On-Trent, DE13 8BU

HOURS: 40 per week

SALARY: £12.86 per hour

Reporting to the Resort Manager, the main job duties will include, but are not limited to:

• To manage the Reception Team on a daily basis in line with the company standards of service excellence
• To manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded
• To recruit, train and develop the Reception team
• To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests
• To organize the Reception shifts and work planning
• To manage the Reception budget in terms of expenses and revenue
• Present a welcoming impression to guests by all reception staff both on the telephone and in person
• Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division
• To ensure that any concerns raised by owners, members and guests staying at the resort is communicated to the relevant division and followed up on to ensure clients satisfaction
• To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates
• Other duties assigned

Qualifications, skills and experience required to fulfil the role include:

• At least 3 years previous experience in a similar role
• Ability to motivate and lead a team
• Ability to multi task and work under pressure
• Good working knowledge of Microsoft Office
• Competency in cash handling, banking reconciliations and budgetary control
• Excellent communication skills both written and verbal

The role requires the successful candidates to work 40 hours per week, as per the departmental rota, including weekend and Bank Holiday work on a shift/rota basis. Own transport is required due to the location of the resort.

In turn, the successful candidate can enjoy a range of benefits including:

• Resort privilege program/Employee discount throughout Europe
• Referral programme
• Generous holiday entitlement
• Access to Employee Assistance Program (EAP)
• Free parking
• Use of Leisure Facilities
• Uniform provided
• Great training opportunities
• Perks at Work Membership (discounts on various products)

Job Types: Full-time, Permanent

Pay: Up to £12.86 per hour

Benefits:

• Bereavement leave
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site gym
• On-site parking
• Referral programme

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Burton-On-Trent, DE13 8BU: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have your own transport?

Experience:

• Reception: 3 years (preferred)
• Management: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person