Receptionist London, England
Job description
Pets and people at the heart of what we do.
About the Role:
Are you passionate about helping people and their pets? Do you thrive in a very busy environment and enjoy providing excellent customer service? If so Croydon Reception team could be looking for you!
We have a Receptionist vacancy for 20.75 hours per week, this consists of 5 hours shifts Mondays, Tuesdays, Thursdays and Fridays between 8am-7pm and one Saturday morning in four, 9am-12pm.
We are looking for a Receptionist who will deliver an excellent standard of customer service by communicating sympathetically and courteously with our PDSA clients.
Working on the hospital’s busy reception, our Receptionists are responsible for processing clients who attend the hospital, answering telephone enquiries, encouraging financial contributions from clients and maintaining PDSA paperwork.
This job is suitable for those who are highly resilient and enjoy working in a fast paced environment, working flexibly in line with changing demands.
Working as part of a team, we sometimes require our Receptionists to cover some weekends and team members’ absences.
About You:
Pet hospitals are busy places, therefore successful candidates will need to be organised, with good communication skills and an excellent telephone manner. Previous office experience, including word processing and use of a computerised records systems is an advantage but not essential.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
The full-time equivalent for this role is 35 hours.
About the benefits
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits, including:
Flexible working options
25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
An additional Wellbeing Day to take whenever you like to help recharge your batteries
Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
Life Assurance policy (4 x Annual Salary)
Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform
About PDSA:
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
