Receptionist Cardiff, Wales
Job description
Pets and people at the heart of what we do.
About the Role:
We are looking for a Receptionist who will deliver an excellent standard of customer service by communicating sympathetically and courteously with our PDSA clients.
Working on the hospital’s busy reception, our Receptionists are responsible for processing clients who attend the hospital, answering telephone enquiries, encouraging financial contributions from clients and maintaining PDSA paperwork.
This job is suitable for those who are highly resilient and enjoy working in a fast paced environment, working flexibly in line with changing demands.
Working as part of a team, we sometimes require our Receptionists to cover some weekends and team members’ absences.
“The role is for an average of 24.2 hours per week. The hours are worked over four days of varying shifts between our opening hours of 8am to 8pm Monday to Friday, plus one Saturday morning in five. The rolling rota incorporates one day off each week and flexibility is essential as occasional overtime may be required.”
About You:
Pet hospitals are busy places, therefore successful candidates will need to be organised, with good communication skills and an excellent telephone manner. Previous office experience, including word processing and use of a computerised records systems is an advantage but not essential.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
About PDSA:
As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
