operations manager Manchester, England
Job description
Operations Manager - Chaos Karts, The Ents Inc
Location: Manchester
Reporting to: Head of Operations
Contract: Permanent (full-time/40 hours)
Salary: Competitive
The Company
The Ents Inc Limited is a new company that has been established for a highly innovative purpose; to blend the worlds of leisure, technology, and video games. The company is from the founder of one of the UK’s most successful Immersive Theatre experiences and promises to further push the boundaries of what people come to expect from entertainment with the world’s first real-life video game attraction, Chaos Karts.
This unbelievably exciting experience will combine the worlds of Competitive Socialising and Augmented Reality in order to bring the world an entirely unique and new leisure activity that channels the nostalgia of classic video games.
With a venue opening this year located in Manchester, we promise to turn the worlds of technology and leisure completely upside down. We are now hiring talented and hard-working individuals to make an unstoppable team for this exciting start-up.
The Role
As Site Manager for Chaos Karts, you will oversee and maintain the daily operations of the attraction to the highest level of quality and efficiency. You must demonstrate commercial awareness, and create effective working practices, across all domains whether it’s recruitment, planning, finance, preparing a strategy or within general operational duties.
In this role, you will have responsibility for running this exciting visitor attraction. With a key focus on the smooth running of the attraction site and dealing with customers face to face, you will help ensure that financial targets are consistently met, whilst most importantly ensuring the customer experience remains consistently high. You will lead and develop your onsite teams, while also establishing yourself quickly in the local community for the benefit of the business.
We are looking for a dynamic leader to guide and inspire a team whose job it is to provide guests with fun, exciting and memorable experiences. We require an energetic, passionate management professional who just happens to love to have fun whilst working hard to deliver the essential numbers.
Key Responsibilities
Operational Excellence
· Accountability for the smooth, efficient, and productive running of the attraction at all times.
· Ensure the highest levels of cleanliness, presentation & professionalism is always maintained across the attraction.
· Being flexible and adaptable to circumstances, proposing innovative and creative solutions with ease.
· Effective resource and rota management, ensuring the attraction is appropriately staffed at all times
· Produce daily reports on performance of the site, providing comments and suggestions on trends and areas of improvement
· Shine creatively in conjunction with the Marketing department, to ensure strong and coordinated delivery of national and regional marketing strategies including promotions, trade marketing, and PR
· Oversee all aspects of site management including property maintenance, security, health and safety and complying with council policies
Financial Delivery
· Assist with driving revenue and new business through sales, events, strategic planning, and in-house promotions to deliver budgeted EBITDA
· Lead of the delivery of financial reports for the site including budgets and forecasts
· Evaluate and decide upon key investments in equipment, infrastructure, and talent across all sites.
· Drive revenue and new business through sales, event, strategic planning, and in-house promotions to deliver budgeted sales and profit
· Consider new sales and operational recommendations provided and take action where applicable
· Motivate and encourage the attraction team to exceed commercial targets and maintain operational efficiency at all times.
Leadership
· Lead a diverse team of direct reports, motivating and inspiring them to perform at their best.
· Create personal development plans, monitoring objectives and championing your team’s development.
· Inspire teamwork, communication, and collaboration to ensure a healthy working environment for all
· Inspire and lead from the front in daily team briefings and demonstrate the group values at every opportunity.
· Develop strong communication channels, ensuring that relevant information is spread through all levels of your team.
· Developing solid recruitment practices which allow you to build and retain a solid, professional team around you
Guest Excellence
· Ensure customer quality and excellence is at the heart of the attraction’s working practices
· Ensure staffing levels across the sites are appropriate to demand, working on the attraction floor as and when required.
· Ensure all guest communications are responded to swiftly and on-brand.
· Act as primary point of escalation for any guest issues or complaints, ensuring they are effectively resolved.
Health, Safety and Security
· Communicating and championing health and safety best practice throughout the establishment.
· Work closely with Technical Services to ensure maintenance and PPM schedules are adhered to and delivered across the sites.
· Where required, ensuring all relevant risk assessments & training has been carried out ensuring the safety of people.
· Deliver risk mitigation strategies and lead training sessions for the team
· Overseeing the team in their duty to conduct all site checks are performed pre and post shift
Business Development
· Identify new revenue streams, basing decisions on strong commercial reasoning.
· Develop culture of continual improvement, enhancing Chaos Kart procedures to use across the group as the business grows.
· Communicating effectively and professionally with third parties, developing strong working relationships with third party suppliers
Skills and Experience
· Significant, demonstrable experience in a management role within attractions/theatre ideally within a visitor attraction, theme park, museum, hotel, theatre, entertainment, or tech environment.
· Strong understanding of business management and commercials including financial reporting, budgets, and forecasting
· Highly organised and proficient in operational strategies.
· Exceptional communication and leadership skills
· Ability to take initiative and a practical approach to problem solving
· Ability to think strategically and be solutions and improvement focused.
· Strong computer skills. Ability to utilize standard software applications, including MS Office suite.
· Desire to work in fast-paced environments.
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
