Receptionist Nottingham, England
Job description
Job Title: Receptionist
Reports to (post title): Admin Team Leader
Banding: Band 2
We are looking for a part timer with a working pattern of 8am-2pm week 1 and 2pm-8pm week 2.
A full time role with a working pattern of 12pm-8pm week 2 and 8am-4pm week 2.
To provide a high-level welcome and efficient patient focussed service, whilst promoting a positive image. Act as first point of contact to all patients, healthcare professionals and visitors. To provide admin support to the multi-disciplinary team. To maintain strict confidentiality of information at all times.
This is a customer facing role that requires the post holder to provide a comprehensive efficient, confidential, and tactful reception, clerical and administrative service for the department. This could include maintaining patient related records/databases making appointments and preparing correspondence.
We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.
We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.
Do you want to make a difference?
Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?
Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people – our staff, volunteers, carers, service users and patients. We are NottsHC.
Follow us on Facebook and Twitter @NottsHealthcare
Key Accountabilities :
- Perform welcome duties which include greeting clients and visitors and ensuring clinical staff are made aware of their arrival.
- To take and deal with all incoming calls for the The Lookout Team.
- Recording and relaying messages accurately via telephone email, and face-to-face contact.
- Receiving visitors, assisting with their enquiries and directing them appropriately.
- To maintain general tidiness of the waiting area.
- Maintain notice boards and leaflet stands. Ensure the reception area is well stocked with information relevant to clients.
- Maintain efficient computerised and manual record systems. This includes: • Request maintenance jobs when required.
- Upload documents such as letters, reports, blood results, etc. onto the client electronic record.
- Maintain an in/out record of all visiting professionals, for fire safety requirements.
- Tracking case notes in and out of the site.
- Room bookings
- Ensure all confidential documents and files are locked away securely.
- To deal with all outgoing/incoming mail.
- Ordering of equipment/stationery through Procurement.
- To receive and sign for all general deliveries or re-direct accordingly.
- To assist with other administrative duties within the administration team as required.
- General typing of correspondence, audio and copy.
- Client data input and data cleansing on RiO
- Photocopying, laminating, scanning, shredding etc of documentation.
