Receptionist Nottingham, England
Job description
Band 2
Job overview
We currently have a part-time vacancy for a receptionist post, working 15 hours per week ,in the Urology Outpatients Department at the City Campus.
We would require you to work on a Thursday and Friday.
We are looking for an enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment.
The applicant should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holder should also be able to prioritise and work well as a member of a team, use your own initiative, maintaining accuracy with both verbal and written communication.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert
The role entails managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care.
For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player. Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS, NOTIS and DHR would be a distinct advantage.
Working for our organisation
The Urology outpatient department is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.
Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.
Detailed job description and main responsibilities
The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department who also acts as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.
Person specification
Planning & organisation skills
Essential criteria
- Able to organise own workload following period of induction.
- Flexible approach to work and changing demands
- The ability to pass on information accurately to registered staff.
Experience
Essential criteria
- Experience of reception work.
- Experience of entering and retrieving data from a computer.
- Experience of working in a busy, challenging and ever changing environment.
Desirable criteria
- Experience of working in a hospital environment.
communication & relationship
Essential criteria
- Good communication skills . Excellent telephone manner. Good understanding of confidentiality.
- Remains calm in difficult and pressured situations
Desirable criteria
- to have experience of working in a team.
Qualifications
Essential criteria
- Achieved 5 O'levels/GCSEs including Maths and English or Equivalent EDCL
- Experience of using Microsoft Office products
- Previous experience of using Hospital IT systems e.g. Medway and NOTIS
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
