Receptionist Nottingham
Job description
Avaliable Job Today
Band 2
Job overview
An exciting opportunity on a busy Trauma & Orthopaedics ward. F19 has 28 beds and we are looking for a Receptionist to join our motivated and diverse team who thrive to deliver high quality safe care.
We are looking for an individual who is self motivated, has good time management and is able to work in a busy environment. You must be excellent in written and oral communication skills with the ability to work as part of a team or autonomously.
The post holder will also be required to provide a professional, efficient and comprehensive reception service on the ward. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.
The role requires that you are able to liaise closely with patients and their careers, health care professionals and other colleagues in a courteous and professional manner.
Main duties of the job
You will need to familiarize yourself with the job description and personal specification.
The post holder will be required to provide a professional, efficient and comprehensive reception service on F19.
Fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patients treatment using paper based health records and information technology. Staff are expected to be courteous and considerate at all time and have excellent customer care skills.
After training the post holder will be required to use the hospital Patient Administration System (PAS) and the case note tracking system to locate and accurately record the movement of patient’s medical records, ensuring all relevant documentation is prepared and made available within the case notes and that all admission duties are carried out to the correct guidelines.
You may be required to attend to any other duties which may be required.
Working for our organisation
Nottingham University Hospitals (NUH) is the region’s Major Trauma Centre and prides its self in offering support and education to a diverse range of learners and students. You will be supported if you wish to do further training.
Detailed job description and main responsibilities
KEY JOB RESPONSIBILITIES:
To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal staff.
Deal with enquires in person or by telephone in an efficient and polite manner. to record patients attendances and accurate data on Medway PAS.
To create and file health records folders.
To locate and retrieve health records from around the Trust.
To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
To organise Interpreting Services as required.
To accurately record the outcome of patients appointments on Medway PAS.
To organise and direct patients to attend diagnostic tests/other departments.
To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultants booking rules.
To liaise by telephone with patients, General Practitioners, secretaries, ward receptionist etc, regarding hospital appointments.
To screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary.
To confirm at each patients admission that all recorded details are complete and accurate e.g GP, address, telephone number and to amend these on Medway PAS and within written health records as required.
To communicate with clinic staff, colleagues and patients to explain any delays or problems with the location of health records.
To inform patients of their follow up appointments.
Undertake the distribution and collection of information for surveys and audits as required.
Person specification
Training & Qualifications
Essential criteria
- Education in basic numeracy and literacy
- Evidence of personal development in previous employment
Desirable criteria
- Competent at using current hospital computer systems such as Notis, Medway and Nervecentre.
- Experience in keeping Nervecentre up to date to assist the smooth running of the ward.
- Completed Display Screen Equipment training
- Nationally recognised qualification in basic literacy and numeracy Keyboard skills
Experience
Essential criteria
- Computer literate
Desirable criteria
- Previous employment within a health field/or working within a team
- Clerical experience
Communication and relationship skills
Essential criteria
- Able to produce short accurate written messages and effectively communicate with patient, visitors and all levels of staff in a clear articulate way
- Friendly and approachable
- Good telephone manner
- Trustworthiness and able to maintain strict confidentiality (data protection)
Analytical and Judgement skills
Essential criteria
- Judgement of when to refer issues to relevant senior staff
- Good time management skills
Planning and organisation skills
Essential criteria
- Follow instructions accurately
- Ability to work on own initiative
- Calm and well organised
- Flexible
- Ability to manage own work load but assist any staff member where needed
Desirable criteria
- Ability to work in a noisy and demanding environment.
Physical skills
Essential criteria
- Ability to work in a noisy and demanding environment
___________________________________________________________________________________
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
