Receptionist Nottingham, England
Job description
Contract: Permanent, Full time
Please note we will require you to work flexibly to adjust working patterns to support events, sometimes these could be in the evenings or Saturdays from time to time.
Nottingham College is a £75 million hub of skills, training and education supporting the current and future economy of Nottingham and its surrounding areas. Our vision is to deliver excellence in education and employment. That means, excellent students, excellent teaching, excellent facilities and supporting services and above all a truly outstanding workforce to make the vision a reality.
Our greatest asset is our people. That’s why Nottingham College’s promise to you is vast. We believe in changing lives through excellence in education and employment.
The Role
This role sits within the Student Services Directorate of Nottingham College and will be based on one of our campuses working collaboratively with cross college departments and the directorates various facets such as Careers Advisers, Student Wellbeing, Student safeguarding and Additional learning support teams to provide a warm welcome to college campuses, face to face and over the telephone. This important role will ensure that all visitors to the college receive an outstanding customer service, both welcoming and supportive, signposting to relevant solutions whilst providing outstanding administrative services to support the wider student services department.
About You
Do you have experience in the following?
Working in a complex and diverse student/customer focused environment
You should have a confident outgoing personality and ability to provide an excellent welcoming service to support students to navigate the college and signpost to more specialist teams as required. You will work on close collaboration with student advisors and other student services teams to give students the best possible experience throughout their student journey at Nottingham College. You will also welcome a range of stakeholders and visitors to the college ensuring that their visit runs smoothly and safely.
You could be expected to work at any of our 8 campuses but will have a core base for most of the year. The base for this role will be our new £58m centre - City Hub.
You will utilise your excellent administration skills whilst working collaboratively with a range of other professional services, particularly security, estates services,
the wider student services team and curriculum colleagues to ensure the service provided is outstanding and meets the needs of all of its diverse customers.
The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this specification attached to the Role Profile and complete your application fully demonstrating your experience and skills in relation to this.
Benefits
- 35 Days Holiday + Bank Holidays
- Access to Additional Annual Leave
- Access to NUS/TOTUM Discount
- Access to the Local Government Pension Scheme
- Annual Travel Passes Scheme
- Cycle to Work Scheme
- Discounts
- Employee Assistance Helpline
For further details on this post which the Job Profile and person specification cannot answer for you, please contact Shannel Miranda or Tina Reddish via email: [email protected] or [email protected],.uk by phone on 0115 9100100.
Closing date: Thursday 29th June ( We do reserve the right to close the advert early should we have sufficient applications)
Interviews/assessment date Wednesday 6th July 2023 at City Hub
Our values mean we work together, as One Team. As One Team in our commitment to creating an inclusive environment, promoting inclusivity and respect with a culture that supports our college community of staff and students to achieve their full potential and celebrate all aspects of diversity. Achieving our aim to be an employer of choice will be through striving to lead an environment that is free from discrimination, harassment, bullying and victimisation.
We believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results. We want our workforce to represent the diversity of the people and communities that we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued and where everyone is encouraged to grow and develop. We are happy to consider any reasonable adjustments that successful candidates may need.
Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role.
